Call Center Registered Nurse – Telephonic Injury Triage

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a swift influx of incoming phone calls from Medcor clients in a call center setting.

• Accurately and efficiently document each call.

• Track and monitor personal and call center performance metrics and statistics.

• Record all shift activities via the phone system while adhering to personal schedule commitments.

• Deliver exceptional customer service to Medcor clients and employees.

• Conduct precise assessments of symptoms and concerns using Medcor’s triage protocols.

• Adhere to HIPAA compliance regulations.

• Complete three weeks of classroom instruction followed by three weeks of practical training.

• Shift to a permanent overnight schedule between 11 p.m. and 9 a.m. following training.

• Participate in an every-other-weekend and holiday rotation.

⛳️ Requirements

• A valid RN license is required.

• Current BLS (CPR) certification is necessary.

• Capability to manage a high volume of consecutive calls.

• Strong proficiency in technology.

• Minimum typing speed of 30 WPM.

• Willingness to work during major U.S. holidays.

• Availability to work every other weekend.

• Excellent written, verbal, and interpersonal communication skills.

• Ability to read, analyze, and interpret triage tools and information, providing care instructions.

• Must be able to talk and/or hear.

• Capability to sit and use hands effectively.

• Close vision required for computer and written tasks, with the ability to adjust focus.

• Ability to work on a computer for extended periods.

• A private home workspace with four walls and a door for patient privacy is essential.

• Access to high-speed internet, excluding satellite, within the primary residence is required.

• Openness to receiving and applying feedback.

• Successful completion of a six-week training program, which takes place Monday through Friday, from 8 a.m. to 4 p.m. CT.

• Prior call center experience is advantageous.

• Occupational health experience is beneficial.

🏝️ Benefits

• Additional shift differential pay available for evening, night, and weekend shifts.

• Opportunities for retention and performance bonuses.

• Paid time off benefits.

• Health and dental insurance coverage.

• 401K plan with matching contributions.

• Education reimbursement options.

• A collaborative work environment.

• Continuous training and support.

• Opportunities for career advancement both vertically and horizontally, as well as geographically.

• Peer recognition program.

• A tobacco-free and smoke-free workplace.