Call Center Registered Nurse – Telephonic Injury Triage

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a swift influx of incoming phone calls from Medcor customers within a call center setting.

• Efficiently and accurately document each call.

• Monitor and evaluate individual and call center objectives, productivity metrics, and statistics.

• Reflect shift activities using the phone system while maintaining adherence to personal scheduling.

• Deliver exceptional customer service to both Medcor’s clients and employees.

• Conduct precise symptom and concern assessments utilizing Medcor’s Triage Algorithms.

• Adhere to HIPAA Compliance Policies.

• Complete a comprehensive six-week training program, which includes three weeks of classroom education and three weeks of practical precepting.

• Commit to permanent 8- or 10-hour shifts between 12:00 PM and 2:00 AM following training.

⛳️ Requirements

• Current RN license.

• Valid BLS (CPR) certification.

• Capability to manage a high volume of consecutive calls.

• Strong technological proficiency.

• Minimum typing speed of 30 WPM.

• Willingness to participate in a major U.S. holiday rotation.

• Availability to work every other weekend.

• Excellent written, verbal, and interpersonal communication skills.

• Ability to read, analyze, and interpret triage tools and information, as well as provide care instructions.

• Capacity to talk and/or hear; sit and use hands; and perform detailed computer and written tasks with adjustable focus.

• Ability to work on a computer for extended periods.

• Designated private workspace at home with four walls and a door to ensure patient privacy.

• Access to high-speed, non-satellite internet within the primary residence.

• Openness to receiving and applying feedback.

🏝️ Benefits

• Additional shift differential pay available for evening, night, and weekend shifts.

• Opportunities for retention and performance-based incentives.

• Paid time off.

• Health and dental insurance coverage.

• 401K plan with matching contributions.

• Education reimbursement options.

• Comprehensive training and ongoing support.

• A collaborative work environment.

• Open-door policy encouraging communication.

• Peer recognition program.

• A tobacco-free and smoke-free workplace.