Call Center Pharmacy Technician I

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Serve as a connection point between patients, healthcare providers, and pharmacists.

• Deliver outstanding customer service with exceptional phone manners and compassion.

• Manage incoming calls regarding refill requests and assess refill statuses.

• Process medication renewal requests in compliance with relevant guidelines.

• Reach out to patients to assist or remind them about obtaining medication refills.

• Conduct outbound calls to retail, independent, or mail-order pharmacies on behalf of patients.

• Handle roughly 40–50 inbound calls or 60–80 outbound calls daily.

• Collaborate with center care teams to address obstacles preventing patients from obtaining refills.

• Utilize the electronic medical record system to transmit requests and updates to field care teams.

• Record clear and accurate information in relevant electronic systems.

• Document all patient requests prior to concluding calls.

• Oversee the CareReq queue and finalize open requisitions.

• Organize transportation for visits to the center.

• Schedule off-schedule or requested appointments for patients.

• Utilize the triage nurse line and facilitate warm transfers for urgent healthcare issues as necessary.

• Implement prescription requests in accordance with established process standards and policies.

• Operate from a private, distraction-free home office that ensures patient confidentiality.

• Achieve and surpass departmental performance metrics while staying updated on metric changes.

• Carry out additional tasks as assigned.

⛳️ Requirements

• At least 1 year of experience in a retail pharmacy setting is required.

• Must possess an active Pharmacy Technician License in the state of residence.

• Certification as a Pharmacy Technician (CPhT) is mandatory.

• High school diploma or equivalent is required.

• Bilingual in Spanish is preferred; proficiency in medical Spanish is a plus.

• Strong proficiency in MS Office and Google Suite is preferred.

• Capability to perform daily tasks with minimal supervision.

• Proven track record of delivering high-quality customer service.

• Provide confident and professional assistance to Oak Street Health patients and internal partners.

• Must have authorization to work in the US.

• Proficient PC skills and computer literacy are essential.

• Basic knowledge of Google Suite and ability to navigate systems is required.

• Previous experience working remotely is preferred.

• Must have access to high-speed internet and hardwire equipment to router/modem.

• A private and distraction-free remote work environment is necessary.

• Reliable dependent care during work hours is required.

• Transportation availability is necessary for on-site support for employees within 50 miles of a physical OSH location/center.

• Willingness to engage in classroom-style remote training sessions is important.

• Must demonstrate conscientiousness, professionalism, and reliability in a remote work setting.

• Responsible for maintaining licensure and certification.

• Complete all Continuing Education requirements.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Comprehensive benefits package for eligible full-time employees.