Call Center Customer Service Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Handle both inbound and outbound calls

• Consistently provide the highest standard of customer service

• Oversee customer accounts and offer technical assistance

• Perform data entry for applications

• Respond to online chat inquiries as directed

• Understand and adhere to established procedures and policies

• Demonstrate creative problem-solving abilities

• Show flexibility and adaptability to evolving projects and updates

• Manage time and tasks effectively, including multitasking and prioritization

• Engage in extensive self-study, training, and testing; eligibility for advancement through training and certifications is contingent upon passing necessary exams

• Comply with regulated communication guidelines across all channels

⛳️ Requirements

• Must be 18 years of age or older

• Complete a background check and drug screening within 3 days

• Must have a dedicated, private, and secure workspace

• A personal device with a functioning camera is required during the Training Period

• Must commit to full attendance for a paid 3-week training period

• Required minimum internet speed of 100 mb/s with an ethernet cable/fiber broadband internet connection

• Not compatible with mobile internet service providers and/or satellite

• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

🏝️ Benefits

• Paid training

• Incentives based on performance and attendance, in addition to base pay

• The convenience of working from home

• A collaborative and supportive team environment

• 401K match

• Individual Coverage HRA (ICHRA)

• Paid time off (PTO)