Call Center Customer Service Professional

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle a significant volume of calls concerning intricate and sensitive insurance benefits and claims matters.

• Communicate in a professional and empathetic manner to simplify the process for members and employers to comprehend and access their insurance.

• Demonstrate a commitment to delivering peace of mind.

• Review and clearly articulate coverage details, claims statuses, and claims outcomes.

• Address inquiries from members, employers, and brokers regarding claims, policies, and billing requests.

• Keep detailed and well-organized notes on all service interactions within a Customer Management System (Salesforce).

⛳️ Requirements

• High school diploma or GED equivalent.

• Minimum of 3 years experience in a professional, customer-facing role, either via phone or in-person.

• Exceptional communication abilities, capable of conveying verbal and written information clearly and professionally.

• Must have reliable high-speed internet service.

• Ability to maintain a dedicated workspace free from distractions.

• Experience in a high-volume call center environment is mandatory.

• Strong critical thinking and advanced problem-solving skills.

• Proven troubleshooting capabilities.

• Proficient in MS Office applications, including Word, Excel, and Outlook.

• Experience in Life, Health, or Supplemental Insurance is preferred.

• Bilingual proficiency in English and Spanish is advantageous.

🏝️ Benefits

• Comprehensive and affordable benefits package featuring Medical, Dental, Vision, and company HSA contributions within 31 days or less.

• 401(k) plan with up to a 6% match, fully vested from the first day of employment.

• 18 Days of PTO (prorated in 2026) along with 11 paid holidays.

• Annual performance bonus potential of $2,700.

• Work remotely with company-provided equipment.

• Paid training for 6 weeks.

• Tuition reimbursement available.

• Wellness Program offered.

• Access to Employee Resource Groups.