Call Center Agent (m/f/d)

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver goal-oriented advice to customers via telephone and in writing, emphasizing contract sales and tariff optimization.

• Manage inquiries from commercial customers regarding electricity, gas, water, and wastewater services.

• Respond to questions about invoices and contracts while processing tariff renewals.

• Provide product advice and cross-sell from our comprehensive range of services.

• Enhance customer satisfaction by swiftly addressing incoming inquiries.

• Allocate 40% of your time to written communication, 60% to inbound calls, along with outbound callbacks (no cold calling).

• Conduct post-call follow-up and maintain accurate documentation.

⛳️ Requirements

• Proficient in the German language, both written and verbal (minimum B2 level).

• Comfortable using PC applications, including MS Office.

• Have a passion for sales and a proactive approach to selling.

• Possess strong communication abilities, a keen understanding of customer needs, and a solution-oriented mindset.

• Previous sales experience and familiarity with the electricity sector are advantageous.

• Exhibit an independent and diligent work ethic.

• Have a knack for advising others.

• Candidates looking to change careers are encouraged to apply.

🏝️ Benefits

• Secure a full-time or part-time role (starting from 30 hours per week).

• Enjoy the flexibility of working up to 100% from home.

• Receive timely salary payments (fixed salary plus commission and allowances).

• Benefit from paid onboarding and training programs.

• Access diverse opportunities for development within flat organizational structures.

• Enjoy discounts for online stores, travel portals, events, and much more.