Call Center Agent

This is a fully remote position, open to applicants in Turkey.

📋 Description

• You will represent our client, Deutsche Bahn, ensuring customer satisfaction over the phone for travelers **(****German and English).**

• You will reliably and competently inform customers using the provided information systems.

• You will be the primary contact for inquiries regarding platform changes, operational disruptions, train cancellations, missed connections, and suitable travel alternatives.

• Additionally, you will be responsible for the **complete data entry** in all relevant systems.

⛳️ Requirements

• You are flexible in your schedule from Monday to Sunday and are willing to work in early, mid, or late shifts as well as on-call duty.

• Your technical skills in handling computers and MS Office applications are very strong.

• You have initial experience in the service industry and in customer contact.

• You possess excellent German skills and good English skills in both spoken and written forms.

• Furthermore, you demonstrate high communication and advisory skills, a confident and friendly demeanor, attentiveness, and a strong customer orientation.

🏝️ Benefits

• You will receive comprehensive training from experienced trainers at Deutsche Bahn.

• You can conveniently continue your work from home.

• Become part of a motivated team that values customer satisfaction and supports each other.

• From day one, you will have full statutory insurance (SGK), and from the second month, private health insurance, along with a monthly internet allowance, meal vouchers, and child benefit for children aged 0-6 years.