Call Center Agent

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Oversee inbound calls for the duration of the shift

• Employ various tools and more than ten systems to assist travelers effectively and accurately

• Manage emails and process requests while multitasking in a dynamic environment

• De-escalate difficult calls

• Work collaboratively with the team

• Contribute to side projects that demonstrate leadership and promote continuous improvement

• Achieve and sustain SLA targets through timely responses, resolutions, and service excellence

⛳️ Requirements

• Must be a Delta retiree with over 3 years of experience using Deltamatic

• High School Diploma or equivalent

• Must successfully pass a criminal background check

• Possess a strong customer service orientation with clear, professional communication skills and the ability to follow instructions precisely

• Capable of navigating multiple systems and priorities while swiftly learning new processes in a fast-paced setting

• Exceptional attention to detail and a collaborative approach to achieving common team objectives

• Must pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms

• Must be able to connect via an ethernet cable to a modem/router

• Reside in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

🏝️ Benefits

• Paid Training

• Opportunities for Career Advancement

• Comprehensive Benefit Options

• Positive Work Environment

• Opportunity to make a significant impact on the travel experience

• Health insurance coverage

• Optional dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick time

• Potential bonuses or incentives based on business needs