Call Center Agent

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• The Temporary Call Center Universal Agent serves as the primary point of contact for Carter's customers through Phone, Email, and/or chat.

• Assist in identifying and resolving customer issues while showcasing exceptional customer service and sales skills to enhance each customer interaction.

• Notify management of any issues or concerns that need escalation for full resolution or may signify a more significant underlying problem.

• Address customer complaints and concerns to ensure customer satisfaction and escalate to a call center lead agent when necessary.

• Utilize technological tools as directed and in accordance with established guidelines to aid in daily tasks.

• Engage in individual and team training sessions to remain updated with knowledge and best practices.

• Inform customers about Carter’s and OshKosh products to enhance upselling and cross-selling opportunities.

• Complete required documentation to manage customer complaints and their corresponding solutions.

• Ensure accurate customer data is maintained, including documentation of discussions, issues, requests, or other pertinent information in Contact Center systems.

⛳️ Requirements

• A minimum of 6 months of customer service experience is required.

• Strong ability to communicate effectively through both written and verbal means.

• Capability to work independently, adhere to work schedules, and manage regular responsibilities with minimal supervision.

• Previous experience in a Call center, Retail, and/or E-commerce environment is advantageous.

• Technical aptitude is preferred but not mandatory.

🏝️ Benefits

• Equipment including a laptop, mouse, headset, and extra monitor will be provided!

• Enjoy a 30% employee discount along with additional perks and discount programs.