Business Systems Analyst – Order to Cash, OTC

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design, and deliver implementations and enhancements within SAP S/4HANA SD/OTC.

• Engage with business and product partners on cross-functional initiatives to support Order-to-Cash processes, identifying opportunities for productivity, efficiency, and growth through technological solutions.

• Responsible for maintaining SAP BTP integrations across various SAP S/4HANA SD/OTC processes, supporting ecosystems, and closely collaborating with 3rd party offshore support teams and/or vendor support teams.

• Document and diagram existing system and business processes, analyzing them for more efficient methods.

• Convert functional business requirements into technical specifications while working within an agile team.

• Collaborate within an agile team to conduct cost-benefit and return on investment analyses for proposed enhancements and projects, assisting management in making informed implementation decisions.

• Coordinate and execute use case tests, end-user reviews, and post-implementation support.

• Provide orientation and training to end users for new capabilities, enhancements, and projects, including the creation of documentation.

• Offer production support, conduct root cause analysis, and research application incidents in partnership with developers, end-users, and the Application support team.

• Assist in prioritizing break/fix and enhancement requests alongside product managers, business leads, and the Application support team to ensure timely delivery of prioritized requests.

⛳️ Requirements

• Demonstrated experience as a Functional Consultant, Business Systems Analyst, or a similar role overseeing the design, development, and implementation of software and solutions.

• Required functional and technical knowledge of SAP S/4HANA SD/OTC.

• Understanding of Order-to-Cash business processes, including order management, pricing, billing, shipping, and customer invoicing.

• Proficient in business process modeling and documentation tools.

• Familiarity with the software development lifecycle (SDLC), Agile, and project management methodologies.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication abilities.

• Outstanding listening and interpersonal skills.

• Ability to convey ideas in both technical and user-friendly language.

• Capable of taking ownership of issues until resolution, including coordination, follow-up, communication, and documentation across cross-functional teams.

• Proven ability to manage multiple priorities in a fast-paced support and project environment.

• Ability to work independently while appropriately escalating risks and issues.

• Eager and willing to learn new concepts, technologies, processes, and business capabilities.

• A minimum of 3 years of functional SAP experience in SAP S/4HANA SD/OTC, preferably within a CPG/Manufacturing environment.

• Preferred understanding of advanced intercompany sales processes, rebate and settlement management, and Available-to-Promise (ATP/aATP) capabilities.

• Experience in supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution, is a plus.

• Knowledge of APIs and other integration methodologies.

• Experience in enhancement and production management.

• Background in a team-oriented, collaborative environment.

🏝️ Benefits

• Comprehensive insurance package starting on Day 1, which includes a variety of health and wellness programs.

• Health, dental, and vision insurance.

• Health savings account.

• Flexible spending account.

• Life and accident insurance.

• Employee assistance program.

• Telehealth services.

• One-on-one health coaching.

• Supportive benefits for all stages of life.

• 401(k) plan with up to 6% company matching; potential additional discretionary match at year-end.

• Short-term incentive/performance bonuses.

• Flexible scheduling options.

• Vacation pay of up to three weeks (pro-rated for the first year of employment).

• Holiday pay for 12 holidays.

• Opportunities for career development and growth.

• Tuition and education assistance programs.

• Access to LinkedIn Learning.

• Scholarship programs for employees' children.

• Parental leave.

• Bright Horizons Family Solutions – back-up care, tutoring, etc.

• Adoption assistance.

• Bereavement leave.

• Up to $300 reimbursement for fitness expenses.

• Up to $300 reimbursement for massage therapy.

• Employee appreciation events.

• Employee discounts.

• Charitable giving opportunities.