Business Systems Analyst II – Contract

This is a fully remote position, open to applicants in California.

📋 Description

• Review, analyze, and enhance business requests along with ad hoc requirements, creating system solutions that align with overarching business strategies.

• Identify, assess, and develop business requirements for proposed projects, which encompass data and process flows, application design, and usability.

• Convert customer needs into business requirement documents for management, customers, development teams, and vendors.

• Evaluate impacts on current and future business landscapes and processes, including upstream and downstream implications of system and reporting modifications.

• Collaborate with subject matter experts, business units, accounting teams, branch locations, service center personnel, clients, and users to gather requirements.

• Partner with the manager and senior Business Systems Analysts to deliver comprehensive requirements.

• Review and contribute to IT functional designs.

• Analyze change management and present insights to management.

• Act as a bridge between IT departments and the business.

• Coordinate, monitor, and support cross-functional groups and other participants throughout user acceptance testing.

• Intake issues, verify them, coordinate bug resolutions with IT, and conduct retesting.

• Secure migration approvals from executive management.

• Create user acceptance test plans that include use cases, coordination requirements, data requirements, scenarios, timing considerations, and expected outcomes.

• Develop and maintain training and support documentation.

• Support, coordinate, and lead user training across the RHI and Protiviti organizations.

• Investigate and resolve production issues within defined service levels.

• Troubleshoot using data analysis, SQL queries at the database level, and research on coded functionalities.

• Analyze, diagnose, define actions, and recommend or coordinate bug fixes and configuration adjustments.

⛳️ Requirements

• A minimum of 4 years of proven experience in business systems analysis and design.

• At least 3 years of experience in ERP requirements, design, testing, and implementation.

• General familiarity with SQL.

• Understanding of or experience with relational database structures and client-server applications is preferred.

• Background in accounting is advantageous.

• Extensive knowledge and experience with Microsoft Windows applications and Microsoft Office Suite, including MS Excel, MS Outlook, MS Word, and MS PowerPoint.

• Experience with reporting tools such as MS Access and Microsoft Project is beneficial.

• Exceptional organizational, analytical, and time management skills.

• Strong oral and written communication abilities.

• Capability to convey and present information to employees at all levels, both in small and large groups.

• Proven ability to identify solutions to challenges, actively listen, and exercise sound judgment in decision-making.

• Skill in establishing and maintaining robust client relationships while working independently and collaboratively.

• Proficiency in investigating problems or gaps through research or inquiry, making recommendations, preparing proposals, multitasking, and meeting deadlines.

• High level of attention to detail and accuracy.

• Successful completion of a background check is required.

🏝️ Benefits

• Medical insurance

• Vision insurance

• Dental insurance

• Life insurance

• Disability insurance

• Eligibility to enroll in the company 401(k) plan