Business Systems Analyst I – Enterprise Platforms Servicing Applications

atGolden 1 Credit UnionRemote

California Full-time Business AnalystMid-levelSenior$76.6k – $82k/year

Posted Oct 21

This is a fully remote position, open to applicants in California.

📋 Description

• Supervise the Software Development Lifecycle for organization-wide software solutions

• Assess, analyze, and document the needs of business units, workflows, program functionalities, and technical business processes

• Facilitate discussions on business/IT requirements and lead stakeholder review meetings

• Deliver analytical system solutions tailored for key stakeholders

• Discover functional gaps in software and identify opportunities for enhancement

• Collaborate with product owners to develop product backlogs utilizing Agile methodologies

• Craft user stories complete with acceptance criteria

• Serve as a technical subject matter expert during the entire project implementation process

• Engage in scrum events, including daily scrums, sprint planning, backlog refinement, retrospectives, and reviews

• Design and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models using tools such as Visio, MS Word, Excel, PDF, SharePoint, and others

• Offer Tier 1 application support and address internal tickets for organization-wide managed software solutions

• Diagnose issues, assist with triage, evaluate risks, and act as an escalation point for incident management

• Oversee application customizations, reports, dashboards, workflows, role-based access, and reporting support

• Update users on the progress and resolutions of application issues in line with service-level agreements

• Collaborate with third-party providers and internal technical teams regarding software requirements and production challenges

• Foster relationships with business lines, technical teams, and external providers

• Be available for on-call support during after-hours application disruptions or significant outages as necessary

⛳️ Requirements

• An Associate’s Degree in Information Technology, Project Management, or Business Administration is required

• A Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or a related field is preferred

• Equivalent work experience may be accepted in place of a 2-year degree

• A minimum of 5 years in financial or health services, encompassing technical business analysis, product development, and process improvement is required

• Experience in an Agile environment or the Azure ecosystem (DevOps) is highly desired

• Candidates must reside in California

• Selected candidates must meet the background screening requirements of the Federal Credit Union Act, including restrictions related to specific convictions