Business Systems Analyst, Client Data & Operations

This is a fully remote position, open to applicants in Philippines, +4 more countries.

📋 Description

• Take ownership of the client data verification and update processes from start to finish, including identifying current gaps and designing as well as implementing effective solutions.

• Create and enhance an internal Creatio module from the ground up for the daily operations of the team.

• Evaluate, design, and streamline business processes for manual client data verification and updates.

• Develop the internal Creatio module, which includes crafting user scenarios, establishing workflow logic, and facilitating ongoing enhancements.

• Detect bottlenecks, eliminate redundant manual tasks, and identify opportunities for automation.

• Collect business requirements and convert them into functional and system specifications.

• Assist with implementation alongside the engineering team.

• Define and monitor operational metrics such as processing speed, queue status, verification status, and process efficiency.

• Utilize SQL for data analysis to uncover root causes of issues.

• Collaborate with Operations, Compliance, Customer Service, Antifraud, and Engineering teams to ensure alignment of requirements and the development of comprehensive end-to-end processes.

⛳️ Requirements

• Minimum of 3 years' experience in a Business Analyst, System Analyst, Business Systems Analyst, or a comparable role.

• Extensive experience in analyzing, designing, and optimizing business processes, including AS-IS/TO-BE mapping, using BPMN or similar visualization tools.

• Familiarity with internal IT systems.

• Proficient in translating business needs into functional and system requirements.

• Experience in supporting implementation efforts with engineering teams.

• Working knowledge of SQL; capable of independently analyzing data, testing hypotheses, and identifying root causes of issues.

• Data-driven mindset; able to define and evaluate operational metrics, assess process efficiency, and propose enhancements independently.

• Proficient in business communication in English.

• Ability to discuss processes, align requirements, and collaborate with international teams.

🏝️ Benefits

• Stock option plan — four-year vesting with a 25% cliff after the first year.

• Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8).

• Company-provided tools and equipment.

• Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits.

• Access to an internal mental health support specialist.

• 22 vacation days.

• Philippine public holidays.

• 15 sick days.

• Opportunities for learning and sharing expertise through internal expert meetups, external conferences, speaking engagements, and industry publications.

• Company-sponsored trips to Manila for in-person team collaboration.

• High-performing teams may earn a dedicated beach house week in Southeast Asia.