Business Systems Analyst – Billing/Payments

This is a fully remote position, open to applicants in Alaska, +2 more states.

📋 Description

• Provide support and upkeep for subscription billing platforms such as Zuora, Stripe Billing, and Chargebee.

• Set up and oversee pricing plans, product catalogs, subscriptions, invoicing rules, credits, and cancellations.

• Manage routine subscription lifecycle events and billing challenges independently, while escalating complex issues to senior colleagues.

• Assist in the configuration and maintenance of sales tax within billing systems.

• Aid in tax engine integrations and updates (e.g., Avalara) under the supervision of senior analysts.

• Collaborate with Finance and Tax teams to facilitate audits, compliance reviews, and tax-related reporting.

• Support integrations with payment gateways and processors (e.g., Stripe, Adyen, Braintree).

• Investigate payment failures, retries, refunds, chargebacks, and reconciliation problems.

• Help identify opportunities to enhance payment success rates and billing precision.

• Collect and document business requirements for changes related to billing, tax, and payments.

• Develop functional documentation, process flows, user stories, and test cases.

• Conduct user acceptance testing (UAT) and ensure the accuracy of end-to-end invoices, taxes, and payments.

• Work closely with a Senior Business Systems Analyst and cross-functional teams, including Finance, Revenue Operations, and Engineering.

⛳️ Requirements

• 2–3 years of experience as a Business Systems Analyst, Systems Analyst, or a related role.

• Practical experience in supporting billing, payments, or financial systems (Zuora preferred).

• Familiarity with subscription billing models (recurring, usage-based, tiered, or hybrid) and SaaS or subscription-based businesses.

• Experience in supporting or troubleshooting payment gateways or processors.

• Basic knowledge of sales tax, VAT, or indirect tax concepts.

• Strong analytical abilities, attention to detail, and problem-solving skills.

• Capable of clearly documenting requirements, processes, and system behaviors.

• Excellent communication skills and the ability to collaborate across various functions.

• Experience in Agile or ticket-based delivery environments.

• Comfortable working independently on defined tasks as well as collaboratively with senior team members.

🏝️ Benefits

• Company-paid short and long-term disability insurance.

• Life insurance.

• Generous 401K match.

• Highly affordable medical, dental, and vision coverage.

• Flexible PTO.

• Numerous paid holidays.

• Paid volunteer time off.