Business Systems Analyst

This is a fully remote position, open to applicants in Arizona, +12 more locations.

📋 Description

• Design, implement, and sustain enterprise-level business systems and process solutions.

• Provide enhancements to enterprise applications while contributing to both large and small-scale technology initiatives.

• Work collaboratively across various functions with business stakeholders and partners to create and improve business solutions.

• Act as an intermediary between business and technology teams.

• Offer hands-on functional technical support, including system configuration, workflow automation, SQL scripting, and data analysis.

• Identify requirements for business systems solutions in collaboration with stakeholders and end users.

• Assess business processes and operations to define solution objectives.

• Evaluate system functionality and its implications across various departments.

• Design business systems by analyzing solution alternatives, crafting functional specifications, and addressing solution-related issues.

• Maintain strong relationships with business stakeholders and end users.

• Support solution test plans, user acceptance testing, and integration validation.

• Create resources, training guides, and process flows.

• Provide training and support to end users for new and modified system functionalities.

• Develop expertise across different business areas and technologies.

• Serve as a subject matter expert on business systems functionality.

• Assist in policy support and implementation.

• Operate within technology and project governance frameworks, which include intake, prioritization, change management, and process refinement.

• Configure, maintain, and support enterprise applications such as student information systems, CRM, and LMS.

• Design, develop, test, and maintain automated workflows and system integrations.

• Diagnose data flow issues, import/export errors, and failed jobs.

• Write and execute SQL queries for data extraction, validation, reconciliation, reporting, cleanup, and integrity audits.

• Manage system tickets, identify root causes, and escalate issues to IT, developers, or vendors.

• Conduct smoke and regression testing for upgrades, patches, and configuration changes.

• Keep system documentation, configuration records, integration and workflow maps, and change logs up to date.

• Ensure that solutions adhere to regulatory standards.

• Perform other assigned duties as needed.

⛳️ Requirements

• Bachelor’s degree in information systems, business, or a related discipline.

• A minimum of three years of experience in higher education.

• Familiarity with business processes and enterprise technologies, including learning management systems, customer relationship management, faculty management systems, and other higher education solutions.

• Previous experience in using, analyzing, and configuring business processes and systems in Anthology Student, Ellucian, Canvas, APL Next Ed, or similar information systems.

• Proven experience in applying technical skills in a production setting, including SQL-based reporting and data validation, workflow automation, or system integrations.

• Experience with IT service management/ticketing tools such as Freshservice and process documentation tools like Visio or Miro is advantageous.

• Strong comprehension of business operations, workflows, industry standards, and relevant regulations.

• Ability to gather, document, and analyze stakeholder requirements, translating business needs into functional specifications, system solutions, and actionable recommendations.

• High technical proficiency with relational databases and SQL, system integrations and APIs, data exchange formats, workflow automation tools such as Power Automate, and reporting platforms such as Power BI, SSRS, and advanced Excel.

• Excellent analytical, critical-thinking, and problem-solving abilities.

• Outstanding written and verbal communication skills.

• Capacity to manage shifting priorities, support project governance and change management, and create clear documentation and end-user training materials.

• Travel may be required up to 10%.

• Must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

🏝️ Benefits

• Highly competitive salary.

• Recognized for an award-winning culture.

• Employee Stock Ownership Plan (ESOP).

• Comprehensive benefits package that includes a 100% company-paid medical option for employees.

• 401(k) plan with a generous company match.

• Employee Assistance Program (EAP).

• Pet Insurance.

• Company-paid life insurance.

• Paid Time Off (Vacation, Sick, and Volunteer time off).

• 14 paid holidays.

• Employee referral program.

• Education Tuition Benefit program.

• Opportunities for career development with a growing organization.

• A dedicated team focused on your success.