Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the assigned Technical Product Manager and business units to document and implement operational enhancements.

• Evaluate existing processes and assess potential process improvements and automation opportunities.

• Identify, define, and document business needs, objectives, procedures, issues, input/output requirements, and system access levels.

• Conduct change impact analyses and document customer business functions and processes.

• Review analyses in conjunction with the Technical Product Manager.

• Identify opportunities for enhancing business processes through information systems or alternative changes.

• Assist in drafting proposals for new systems and operational modifications.

• Support cost-benefit analyses of suggested solutions.

• Lead the implementation of selected solutions, including milestone tracking and end-user training.

• Monitor and document changes to functional and business specifications.

• Develop procedures for permanent records and training purposes.

• Serve as a liaison among end users, technical analysts, IT analysts, consultants, and others during the analysis, design, configuration, testing, and maintenance of case management systems.

• Engage in user acceptance testing and evaluate new system functionalities.

• Provide technical support in training, mentoring, and coaching professional and technical staff.

• Create training curricula and facilitate formal training sessions for assigned system modules.

⛳️ Requirements

• High school diploma or general education degree (GED) is required.

• Up to 5 years of related experience and/or training is required.

• Experience in residential loan servicing is preferred.

• Product management experience, particularly in default loan servicing, is preferred.

• Basic understanding of systems development lifecycle methodologies is needed.

• Basic knowledge of XML is required.

• Familiarity with modern technical architecture is essential.

• Exceptional attention to detail is a must.

• Ability to manage multiple tasks and consistently meet various deadlines.

• Strong verbal and written communication skills are required.

• Capability to work effectively in a team environment is necessary.

• A strong customer-service orientation is essential.

• Good judgment is required.

• Ability to read and understand complex instructions, detailed correspondence, and memos.

• Proficiency in writing complex correspondence is needed.

• Ability to effectively present information in one-on-one and small group settings.

• Ability to perform basic arithmetic operations in all units of measure.

• Capacity to compute rates, ratios, and percentages, as well as interpret bar graphs.

• Ability to apply common sense to detailed written or oral instructions with minimal supervision.

• Working knowledge of Microsoft Office (Word, Excel, Visio, and Outlook) is required.

• Previous experience with Sagent Loanserv and/or Black Knight MSP, IM, and PM is strongly preferred.

• Beginner to intermediate working knowledge of XML is necessary.

• Ability to extract and analyze data using beginner to intermediate SQL query statements is essential.

🏝️ Benefits

• Paid Time Off (PTO)

• Medical, Dental & Vision coverage

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company-paid Life Insurance

• Matching 401(k) Plan