Business Systems Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver daily operational support for NetSuite and troubleshoot application-related issues.

• Set up and manage NetSuite workflows, custom fields, custom records, forms, saved searches, reports, dashboards, roles, and permissions.

• Assist in financial management, order management, purchasing, accounts receivable, and accounts payable processes.

• Examine recurring problems, pinpoint root causes, and implement lasting solutions.

• Evaluate NetSuite updates and enhancements, manage impact assessments and regression testing, and aid in deployment readiness.

• Collect business requirements and identify opportunities for automation and process improvement.

• Convert business needs into functional specifications, system requirements, process flows, and acceptance criteria.

• Assess solution alternatives and propose cost-effective strategies utilizing standard NetSuite functionality when feasible.

• Configure and prototype sandbox environments to verify requirements and showcase designs.

• Assist in data cleanup, validation, conversion, and migration processes.

• Support and resolve issues related to NetSuite integrations with CRM systems such as Salesforce.

• Define data mappings, transformation rules, validation criteria, and procedures for managing exceptions.

• Investigate synchronization issues and data inconsistencies, coordinating corrective measures and reconciliation efforts.

• Create test plans and scenarios, and oversee unit, integration, regression, and user acceptance testing.

• Maintain application documentation, support procedures, and training materials for users.

• Ensure access controls, segregation of duties, audit compliance, and data integrity.

• Adhere to change-management protocols for configuration adjustments, customizations, and production rollouts.

• Communicate requirements, priorities, risks, and status updates to business users, IT team members, and leadership.

⛳️ Requirements

• 2-3+ years of experience in supporting enterprise business applications in business-facing IT, business systems analysis, or a similar role.

• Proven hands-on experience in supporting and configuring NetSuite, including production support and enhancement implementation.

• Solid understanding of ERP business processes, especially order-to-cash, procure-to-pay, and record-to-report.

• Experience in gathering requirements, documenting functional designs, enhancing business processes, and coordinating testing efforts.

• Familiarity with CRM applications and their integration with ERP systems.

• Knowledge of NetSuite SuiteFlow, SuiteAnalytics, saved searches, and reporting functionalities.

• Understanding of SuiteScript and NetSuite integration capabilities, with the ability to troubleshoot technical issues and collaborate effectively with developers.

• Proficient in REST/SOAP APIs, data structures, field mapping, and integration troubleshooting.

• Strong analytical and problem-solving capabilities.

• Outstanding written and verbal communication, customer service, and stakeholder management skills.

• Ability to handle competing priorities while delivering support tasks and project assignments with minimal supervision.

• Associate’s or bachelor’s degree in Information Systems, Computer Science, Business, Accounting, or a related field, or equivalent relevant experience.

• Experience with NetSuite OneWorld, multi-entity operations, and multi-currency environments.

• Familiarity with Salesforce integrations.

• Practical SuiteScript development experience, along with knowledge of JavaScript or SuiteQL.

• Experience in supporting revenue recognition, subscription billing, or project accounting.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.