Business Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Coordinate and compile documentation for new buyer's advocate clients while ensuring follow-up on compliance documents.

• Finalize engagement agreements, invoices, and manage files to completion.

• Gather post-purchase/service feedback from all clients.

• Oversee gifting initiatives for our clients.

• Manage the oversight of Google review processes.

• Handle the onboarding and induction processes for new employees.

• Maintain the leave calendar along with public holiday and out-of-office schedules.

• Prepare employee files, including conducting compliance checks (BLA, Agent’s Rep).

• Implement and deploy new office policies and procedures.

• Organize training, wellness, and professional development programs for all staff members.

• Supervise the management of our client's IT systems, including laptops, desktops, and phones.

• Order stationery and office supplies as needed.

• Draft written administration instructions and procedures as part of the company's quality management system.

• Coordinate and organize all events for our clients.

• Act as the primary point of contact for incoming calls through the office number and WhatsApp.

• Update Insightly, leads lists, and budget spreadsheets daily.

• Participate in Monday Morning Advocacy Team Meetings – prepare stock lists, leads lists, and EDM mail outs.

• Monitor and report on the efficiency and productivity of existing policies.

• Track sales and leads data accurately.

• Report on lost business opportunities and client feedback.

• Create and finalize client files.

• Prepare weekly EDMs for the database and filter information to the team.

• Provide updates to the social media team regarding client briefs and new clients.

• Update and prepare property reports and Comparative Market Analyses (CMAs).

• Manage Buxton Geelong: client leads list, conversions, client invoices, payments, and reporting.

• Handle general administrative overflow tasks.

⛳️ Requirements

• Demonstrated experience in business support, office management, or administrative positions.

• Strong organizational capabilities and keen attention to detail.

• Exceptional communication and interpersonal skills.

• Proficiency in CRM systems (such as Insightly) and Microsoft Office Suite.

• Ability to juggle multiple priorities and adhere to deadlines.

• A proactive, solution-oriented mindset with the capability to work independently.

🏝️ Benefits

• Flexibility in work hours and location, prioritizing energy management over time.

• Access to online learning platforms and a budget for professional development.

• A collaborative environment without silos, promoting learning and growth across teams.

• A vibrant social culture featuring team lunches, social events, and opportunities for creative contributions.

• 13th Month Salary.