Business Support & CRM Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain and refresh customer records in GoHighLevel.

• Oversee CRM pipelines by updating opportunity stages and statuses.

• Ensure the accuracy of customer information and tracking data.

• Execute routine data entry and quality control tasks.

• Monitor CRM workflows while keeping organized records.

• Address client inquiries via email and text messaging.

• Dispatch appointment reminders and follow-up communications.

• Uphold professional communication with homeowners throughout their customer journey.

• Collaborate internally to guarantee timely client updates.

• Provide a premium customer experience that aligns with the company’s brand.

• Create prospect lists for Realtors, property managers, and referral partners.

• Conduct market and contact research.

• Arrange meetings with referral partners and B2B contacts.

• Assist in relationship-building initiatives through outreach and scheduling.

• Support administrative tasks that contribute to business growth.

• Maintain precise operational tracking reports.

• Organize company information and digital records.

• Facilitate back-office workflow management.

• Aid leadership with assigned administrative projects.

• Ensure operational processes remain well-organized and efficient.

• Transition into a broader Office Manager role as responsibilities expand.

• Assist with both inbound and outbound phone communications as business needs change.

• Support additional customer service and operational initiatives.

• Help onboard future administrative team members as the company expands.

⛳️ Requirements

• Prior experience in CRM management is essential.

• Background in customer service or hospitality is required.

• Experience in administrative support is necessary.

• Proficiency in data entry and data management is required.

• Native or near-native English speaking ability is essential for future client-facing responsibilities.

• Experience with GoHighLevel is preferred.

• Business development support experience is advantageous.

• Familiarity with home service businesses is preferred.

• Strong organizational and multitasking abilities are a must.

• Excellent written English communication skills are required.

• A strong customer service and hospitality mindset is essential.

• Exceptional attention to detail is needed.

• Comfort in managing multiple administrative workflows at once is required.

• Self-motivated and reliable individuals are sought after.

• Process-oriented with excellent follow-through is necessary.

• Interest in progressing to a leadership-level administrative position is desired.

• Proficiency with GoHighLevel, Google Workspace, Gmail, Microsoft Office, and CRM platforms is required.

• Knowledge of PaintScout is preferred.

• Availability for 40 contracted hours per week is required.

• Must be available Monday through Friday.

• Ability to work during the client’s assigned schedule, which is currently TBD EST.

• Must operate under a Master Services Agreement and Statement of Work.

• Services must be provided as an independent contractor, not as an employee.

🏝️ Benefits

• Competitive compensation rates.

• Weekly payment schedule.

• Various open positions are available.

• Free training and skill enhancement opportunities.

• Continuous support and guidance.

• A vibrant community ready to assist you.

• And much more!