Business Solutions Specialist

This is a fully remote position, open to applicants in Ohio, +1 more location.

📋 Description

• Lead discovery discussions with customers and prospects to gain insights into business-risk challenges, regulatory factors, economic pressures, desired outcomes, and solution requirements.

• Offer product knowledge and subject-matter expertise during the sales process.

• Address inquiries and showcase product functionality and features.

• Conduct customer-facing presentations and product demonstrations.

• Collaborate with sales representatives and leadership to formulate deal strategies and pinpoint competitive, expansion, and whitespace opportunities.

• Engage in territory and account-planning sessions.

• Work alongside sales teams to recommend products, platforms, services, workflows, and process flows.

• Contribute solution-design details to proposals, RFP responses, projects, scoping documents, and technical documentation.

• Establish and nurture relationships with customer stakeholders and decision-makers.

• Comprehend customer objectives, operational needs, and the processes for evaluating business risks.

• Interpret technical functionality into business-risk narratives suitable for both technical and non-technical audiences.

• Keep abreast of market conditions, regulations, competitive activities, industry trends, product updates, and customer requirements.

• Identify and relay best practices to Sales, Product Management, Market Planning, Professional Services, and other internal stakeholders.

• Provide customer and market insights to Product and Market Planning teams.

• Assist with customer rollout and integration activities.

• Spot opportunities to promote and expand LexisNexis Risk Solutions products and platforms.

• Foster collaborative relationships among Sales, Professional Services, Product, Market Planning, and senior management.

• Perform additional related duties as assigned.

⛳️ Requirements

• Bachelor's degree in a business-related field or equivalent relevant experience.

• A minimum of three years in technical sales, project management, implementation, or a related customer-facing role is preferred.

• At least three years of experience in business risk management or a closely related field is preferred.

• Strong consultative communication skills, including active listening, exploring options, understanding customer needs, and influencing solution decisions.

• Excellent presentation skills with the capability to convey technical concepts clearly to both technical and non-technical audiences.

• Strong critical-thinking, analytical, and problem-solving abilities.

• Skills in building relationships and collaborating effectively.

• Ability to operate independently in a dynamic, cross-functional team environment.

• Strong organizational and time-management skills.

• Capability to rapidly comprehend and articulate LexisNexis Risk Solutions products and their functionalities.

• Proficiency in Microsoft Office, particularly Excel and PowerPoint, as well as Microsoft Teams.

• Experience with Visio, SmartDraw, Lucidchart, or similar workflow diagramming software is preferred.

• Familiarity with CRM technology is preferred.

• Knowledge of APIs, server technologies, XML, JSON, and CSV may be necessary for specific products.

• Willingness to travel as needed.

🏝️ Benefits

• Comprehensive, multi-carrier medical, dental, and vision insurance.

• 401(k) plan with matching contributions.

• Employee Share Purchase Plan.

• Wellness platform offering incentives.

• Subscription to the Headspace app.

• Employee Assistance and Time-off Programs.

• Short- and Long-Term Disability insurance.

• Life and Accidental Death Insurance.

• Critical Illness insurance.

• Hospital Indemnity.

• Family care and bonding leaves.

• Adoption and surrogacy benefits.

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.

• Annual Paid Time Off.

• Up to two days of paid leave each year to participate in Employee Resource Groups.

• Up to two days of paid leave each year to volunteer with a charity of your choice.