Business Solutions Specialist

This is a fully remote position, open to applicants in Ohio, +1 more location.

📋 Description

• Lead discussions with customers and prospects to gain insight into business-risk challenges, regulatory factors, economic pressures, desired outcomes, and solution needs.

• Provide expertise in products and relevant subject matter throughout the sales process.

• Address inquiries and showcase product functionality and features.

• Conduct presentations and product demonstrations for customers, linking capabilities to their pain points and desired outcomes.

• Collaborate with sales representatives and leadership to develop deal strategies and pinpoint competitive, expansion, and whitespace opportunities.

• Engage in territory and account planning sessions.

• Work alongside sales teams to suggest products, platforms, services, workflows, and processes that meet customer requirements.

• Contribute information on solution design for proposals, RFP responses, projects, scoping documents, and high-level technical documentation.

• Establish and nurture relationships with customer stakeholders and decision-makers.

• Comprehend customer objectives, operational needs, and business-risk evaluation processes.

• Convert technical functionalities into business-risk narratives for both technical and non-technical audiences.

• Stay updated on market conditions, regulations, competitive activities, industry trends, product updates, and emerging customer needs.

• Identify and relay best practices to Sales, Product Management, Market Planning, Professional Services, and other stakeholders.

• Provide customer and market feedback to Product and Market Planning teams.

• Assist in customer rollout and integration activities for applicable delivery channels.

• Identify opportunities to position and expand products and platforms with both new and existing customers.

• Foster effective working relationships among Sales, Professional Services, Product, Market Planning, and senior management.

• Perform additional related tasks as assigned.

⛳️ Requirements

• Bachelor’s degree in a business-related field or equivalent relevant experience.

• A minimum of three years in technical sales, project management, implementation, or similar customer-facing roles is preferred.

• Three or more years of experience in business risk management or a closely related field is preferred.

• Consultative communication skills, including active listening, exploring options, understanding customer needs, and influencing solution decisions.

• Strong presentation abilities and the capacity to convey technical concepts effectively to both technical and non-technical audiences.

• Critical-thinking, analytical, and problem-solving capabilities.

• Skills in relationship-building and collaboration with customers and internal stakeholders.

• Ability to work autonomously in a fast-paced, cross-functional team environment.

• Excellent time-management and organizational skills, including prioritization and handling multiple concurrent requests.

• Capability to quickly grasp and articulate LexisNexis Risk Solutions products and functionalities.

• Proficient in Microsoft Office applications, especially Excel and PowerPoint, as well as Microsoft Teams.

• Experience with Visio, SmartDraw, Lucidchart, or similar workflow-diagramming software is preferred.

• Familiarity with CRM technology is preferred.

• Knowledge of APIs, server technologies, or structured data formats such as XML, JSON, and CSV may be required for specific products.

• Willingness to travel as necessary.

🏝️ Benefits

• Comprehensive, multi-carrier medical, dental, and vision benefits.

• 401(k) plan with matching contributions.

• Employee Share Purchase Plan.

• Wellness platform with incentives.

• Subscription to the Headspace app.

• Employee Assistance and Time-off Programs.

• Short and Long Term Disability insurance.

• Life and Accidental Death Insurance.

• Critical Illness insurance.

• Hospital Indemnity coverage.

• Bonding and family care leave options.

• Benefits for adoption and surrogacy.

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.

• Annual Paid Time Off.

• Up to two days of paid leave each for participation in Employee Resource Groups.

• Up to two days of paid leave each to volunteer for a charity of your choice.