Business Solutions Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with supervisors and managers to gain insights into their objectives, workflows, and operational hurdles, and convert these into effective technology solutions.

• Analyze root causes and develop tailored, configured, or process-oriented solutions.

• Create trackers, spreadsheets, dashboards, forms, and templates utilizing prebuilt and no-code tools.

• Investigate innovative methods and assess low-cost or pre-existing solutions.

• Streamline repetitive tasks and integrate tools such as Google Workspace, Microsoft 365, forms, and automation platforms.

• Set up and implement dependable, secure, and user-friendly solutions within sanctioned organizational frameworks.

• Provide training and support to leaders, enabling them to utilize and manage solutions independently.

• Collect requirements, present initial versions, and refine based on feedback.

• Maintain documentation and reusable templates.

• Collaborate with senior IT personnel, systems administrators, and vendors, escalating complex tasks beyond the scope of the role.

• Adhere to HIPAA, data privacy, and IT security policies while protecting PHI.

• Report to the IT Manager and collaborate closely with senior IT personnel, systems administrators, and department leaders; this role has no direct reports.

⛳️ Requirements

• An associate degree in information technology, computer science, business, or a related field, or a comparable mix of education and relevant experience.

• At least one year of experience in developing practical technology solutions, assessing business needs, or assisting operational teams; internships and relevant coursework are taken into account.

• Proficient hands-on experience with Google Workspace and/or Microsoft 365, particularly with Google Sheets or Excel formulas, data organization, basic dashboards, forms, and templates.

• Capability to comprehend business challenges and craft practical, user-friendly solutions.

• Resourceful and creative mindset with a willingness to explore unconventional approaches and configure prebuilt tools.

• Strong interpersonal skills for effective collaboration with non-technical supervisors and managers.

• Exceptional verbal and written communication skills, with the ability to articulate technical concepts in straightforward language.

• Ability to handle multiple requests, prioritize effectively, and ensure follow-through to completion.

• Preferred: experience in developing dashboards, trackers, or reporting tools.

• Preferred: familiarity with no-code/low-code and automation tools such as Google Apps Script, Power Automate, or Zapier.

• Preferred: experience in healthcare or regulated environments, including HIPAA and PHI management.

• Preferred: exposure to EHR/EMR systems such as Epic, Cerner/Oracle Health, or athenahealth.

• Preferred: industry certifications such as Google Workspace Administrator or Microsoft 365 Fundamentals.

🏝️ Benefits

• Remote work

• Equal Opportunity Employer