Business Sales Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve or surpass monthly sales and revenue growth targets for products and services through inbound and outbound calls.

• Proactively manage the existing account portfolio (via inbound/outbound calls/email), serving as their resource for sales negotiations, including modifications to accounts, to ensure customer retention and minimize market churn.

• Expand the current account base through inbound/outbound calls and emails.

• Engage with decision makers to identify sales opportunities with both new prospects and the existing account portfolio.

• Act as the primary resource for sales negotiations with current small business accounts.

• Develop and submit precise and timely new orders by following the established sales protocol.

• Address and resolve customer account incidents promptly.

• Follow up with customers regarding service orders and coordinate with local technical teams, communicating with all relevant parties as necessary.

• Collaborate within a team to undertake projects aimed at enhancing customer services.

• Provide referrals to external and account management teams for our MIP suite of products.

• Keep personal knowledge up-to-date on product and service offerings (including new and upcoming services, products, and promotions), contact details, databases, and reporting on activities and outcomes.

⛳️ Requirements

• Over 1 year of sales experience with individual monthly quotas.

• More than 1 year of customer service experience.

• Proven experience collaborating with executives, business owners, and decision makers via telephone and email.

• Must adhere to TDS attendance policies to meet business requirements, including obligations to our customers.

• Self-driven and capable of taking responsibility for reaching defined sales objectives.

• Excellent communication and interpersonal skills, both verbal and written.

• Ability to build and sustain outstanding working relationships.

• Advanced sales and/or customer service skills are advantageous.

• Capacity to adapt to rapid changes and a fast-paced environment while utilizing time management skills.

• Familiarity with Microsoft suite of products, along with SABRE, DESI, MetaSolv, Cobra, and all customer information systems.

🏝️ Benefits

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Life Insurance

• 401(k) Plan

• Generous Vacation & Paid Sick Leave

• Seven Paid National Holidays & One Floating Holiday

• Paid Parental Leave (6 weeks after 12 months of employment)

• Adoption & Surrogacy Assistance

• Employee Assistance & Wellness Programs

• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)

• TDS Service Discounts

• Education Assistance (for associates working 30 or more hours per week)

• Paid Volunteer Time (for associates working 30 or more hours per week)