Business Retention Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Utilize various problem-solving strategies to retain customers who reach out to reduce or cancel their services.

• Engage with existing customers to facilitate the renewal of their contracts.

• Follow up with subscribers to address their inquiries or confirm assistance provided.

• Identify the causes of customer dissatisfaction and deliver prompt resolutions.

• Promote Sparklight products to existing business clientele.

• Work in conjunction with other departments to resolve customer inquiries or concerns.

• Undertake additional responsibilities to further the company's mission and values.

⛳️ Requirements

• High school diploma or general education degree (GED) is required.

• Three to six months of relevant experience and/or training; or an equivalent combination of education and experience.

• An Associate’s degree (A.A.) is preferred.

• Experience in telecommunications is preferred but not mandatory.

• Prior sales experience is preferred.

• Ability to work independently as well as collaboratively in a team setting.

• Must be detail-oriented and a self-starter.

• Ability to maintain composure and patience in high-pressure situations.

• Confidence to be persistent and professionally promote services.

• Strong problem-solving skills are essential.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance options available for self, spouse, and children.

• Paid time off covering vacation, holidays, and personal/sick days.

• 401(k) plan with 100% company match (matching program starts after one year of service, up to 5% of eligible compensation).

• Group Legal plan including Identity Theft Protection.

• Tuition reimbursement up to $5,250 in the first year.

• Up to seventy-five dollars a month contribution towards cable and internet services.

• Annual community support for various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for career advancement.

• A collaborative work environment.