Business Quality Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and guide Business Quality Assessors within the team, aiding in their professional development and enhancing their capabilities through regular support, education, and the exchange of knowledge and experiences.

• Conduct monthly one-on-one meetings with all team members to support their ongoing development.

• Assess advice in accordance with regulatory standards and Progeny Policy.

• Facilitate the integration of AI tools to enable higher volumes of file checks, enhancing our Client Outcomes.

• Oversee and manage the file review and pre-approval processes, ensuring compliance with the T&C Scheme and appropriate supervision levels.

• Perform file checks on client cases and conduct secondary checks on the BQA team.

• Prepare management information on the file checks conducted, identifying trends and potential areas of risk or non-compliance.

• Manage compliance and implementation of all remedial actions on client files.

• Identify vulnerabilities in business quality submissions and propose solutions to mitigate risks.

• Collaborate closely with T&C Supervisors to ensure that development needs are documented and action plans are established as necessary.

• Keep current with relevant regulations and internal policies and procedures.

• Maintain accurate Continued Professional Development records and supporting documentation.

• Coordinate with the Head of Advice Quality to ensure that any agreed process changes are documented and implemented appropriately.

• Serve as a Subject Matter Expert for both the team and Planners as required.

• Collaborate with other departments to draft policies and agree on strategies, participating in various committees as needed.

• Provide Planner training on an as-needed basis.

• Conduct consistency review meetings to share best practices.

⛳️ Requirements

• Diploma in Financial Planning or equivalent.

• Experience in file checking within a Financial Services or IFA environment.

• Proven experience in leading and developing teams to achieve high performance.

• Strong knowledge of Regulatory Handbooks and their practical application.

• Good understanding of regulatory suitability requirements.

• Familiarity with product provider websites and online systems.

• Excellent organizational and communication skills.

• Ability to apply a consistent, fair, and balanced approach to assessments.

• Strong attention to detail, capable of maintaining high-quality records.

• Ability to effectively manage and prioritize workload, including working under pressure.

• CeMAP or equivalent qualification (Desirable).

• Chartered or Fellowship status (Desirable).

• Certificate in Long-Term Care Insurance (Desirable).

• Experience with AI tools and their application in file checking or quality assurance (Desirable).

• Paraplanning or report writing experience (Desirable).

• Experience in interpreting cash flow analysis (Desirable).

🏝️ Benefits

• Opportunities for learning and development.

• Collaborate and grow in a supportive environment.

• Work towards Chartered and Fellowship status to enhance technical knowledge, fully funded and supported by the business.

• Learn from and share knowledge with individuals from diverse professional backgrounds.

• Opportunities to acquire new skills through lateral or functional moves.