Business Quality Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Guide and assist Business Quality Assessors within the team, fostering their development and capabilities through consistent support, learning initiatives, and the sharing of knowledge and experience.

• Conduct monthly one-on-one meetings with all team members to promote continuous development.

• Evaluate advice in accordance with regulatory standards and Progeny Policy.

• Facilitate the integration of AI tools to enhance our capacity for file checks, thereby improving Client Outcomes.

• Oversee and manage the file review and pre-approval processes, ensuring compliance with the T&C Scheme and appropriate levels of supervision.

• Perform file checks on client cases and conduct second checks on the BQA team.

• Generate management information (MI) on file checks performed, highlighting trends and potential areas of risk or non-compliance.

• Ensure compliance and the execution of all remedial actions on client files reviewed.

• Identify deficiencies in business quality submissions and propose solutions to mitigate risks.

• Collaborate closely with the T&C Supervisors to ensure that any developmental needs are recognized and action plans are established as necessary.

• Keep abreast of current regulations and internal policies, including Anti-Money Laundering Regulations, General Data Protection Regulations, FCA Handbook, and Progeny’s standards of client service and deliverables.

• Maintain accurate Continued Professional Development records and supporting documentation.

• Coordinate with the Head of Advice Quality to ensure that any approved process changes are documented and effectively implemented.

• Perform other tasks as assigned by the Chief Risk Officer or Compliance Heads of Departments that are typical for this role.

• Serve as a Subject Matter Expert (SME) for both the team and Planners as needed.

• Collaborate with other departments in drafting policies and aligning strategies, participating in various committees as required.

• Provide Planner training on an as-needed basis.

• Conduct consistency review meetings to share best practices.

⛳️ Requirements

• Diploma in Financial Planning or comparable qualification.

• Experience in file checking within a Financial Services / IFA context.

• Proven track record in leading and developing teams to achieve top performance.

• Strong knowledge of Regulatory Handbooks and their practical application.

• Good understanding of regulatory suitability requirements.

• Familiarity with product provider websites and online systems.

• Excellent organizational and communication abilities.

• Capable of applying a consistent, fair, and balanced approach to assessments.

• High attention to detail with the ability to maintain superior quality records.

• Proficient in managing and prioritizing workload effectively, including working under pressure.

• CeMAP or equivalent qualification (Desirable).

• Chartered or Fellowship status (Desirable).

• Certificate in Long-Term Care Insurance (Desirable).

• Experience with AI tools and their application in file checking or quality assurance (Desirable).

• Background in paraplanning or report writing (Desirable).

• Experience in interpreting cash flow analysis (Desirable).

🏝️ Benefits

• Opportunities for learning and development.

• Collaborate and grow within a supportive environment.

• Work towards obtaining Chartered and Fellowship status, with full funding and support from the business to enhance technical knowledge.

• Learn from and share knowledge with professionals from diverse backgrounds.

• Opportunities to acquire new skills through lateral or functional moves.