Business Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of and oversee the CRM system (Pipedrive CRM), guaranteeing accuracy, organization, and real-time monitoring of all partner and deal activities.

• Design, enhance, and execute scalable sales processes, workflows, and systems.

• Develop and sustain effective pipeline management frameworks, ensuring consistent tracking of leads and deal progression.

• Set up and uphold best practices for CRM usage, data integrity, and operational consistency.

• Analyze pipeline performance and pinpoint opportunities to boost conversion rates and efficiency.

• Generate and maintain comprehensive documentation for processes, workflows, and standard operating procedures.

• Supervise onboarding workflows, including partner setup and assisting prospects in utilizing tools and resources.

• Manage deal creation and lifecycle tracking from application to completion.

• Implement automation and tools to streamline operations and minimize manual tasks.

• Deliver reporting and actionable insights to facilitate informed decision-making.

• Identify operational gaps and proactively apply solutions.

• Collaborate closely with leadership to advance business growth initiatives.

⛳️ Requirements

• Over 5 years of experience in sales operations, CRM management, or related roles.

• Demonstrated experience in building, refining, and scaling operational processes or systems.

• Strong expertise with CRM platforms, preferably Pipedrive or similar systems.

• Exceptional organizational skills with a keen eye for detail and data accuracy.

• Strong analytical mindset with the capability to interpret data and drive enhancements.

• Ability to work independently and fully take ownership of responsibilities.

• Experience in managing pipelines, tracking performance, and optimizing workflows.

• Excellent written and verbal communication skills in English.

• Familiarity with tools such as DocuSign or similar platforms is an advantage.

• Proactive, reliable, and solutions-oriented.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment and schedule.

• Comprehensive health and wellness benefits.

• Supportive team culture and collaborative work atmosphere.