Business Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct ad hoc market analyses and address operational gaps.

• Support the creation and upkeep of SOPs and metrics for operational workflows, market launches, revenue-generating initiatives, and more.

• Spearhead cross-functional projects involving Sales, Marketing, Product, Operations, Public Policy, and Finance as necessary.

• Convey plans and results to a diverse array of internal stakeholders via written communications and presentations.

• Recognize trends, patterns, and opportunities to improve business performance and decision-making.

• Compile biweekly reports on operational performance for key business areas, including marketplace and banking.

• Analyze data deeply, identify trends and opportunities, and convert findings into actionable recommendations.

• Optimize and enhance operational processes and systems, including CRM/data hygiene and reporting infrastructure.

⛳️ Requirements

• 4–5 years of experience in startup environments, ideally within FinTech or B2B platforms.

• High expertise in Excel, Salesforce, and Claude.ai.

• Capable of analyzing data and deriving insights.

• Ability to succeed in uncertain situations and establish order amidst chaos.

• Highly organized and meticulous.

• Excellent written and verbal communication abilities.

• Proactive approach and strong problem-solving skills.

• Demonstrated ability to coordinate and collaborate with various teams and stakeholders.

• Capability to thrive in a fast-paced, ever-changing startup atmosphere.

• Knowledge or interest in the cannabis industry and related policies is a plus.

🏝️ Benefits

• Unlimited flexible PTO.

• Stock option plan.

• 5 days of Volunteer Time Off (VTO).

• Competitive salary.

• 401k plan.

• Comprehensive health benefits (medical, dental, vision).

• Commuter Benefits via a Flexible Spending Account.