Business Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with cross-functional teams to streamline business processes and enhance operational efficiency throughout the organization.

• Assist in the daily management and ongoing enhancement of our business systems, including CRM, ERP, marketing automation, and internal tools.

• Diagnose system issues, oversee enhancement requests, and propose process improvements that elevate the employee experience.

• Contribute to the assessment and implementation of new technologies and workflows as the company evolves.

• Utilize AI-driven tools to enhance documentation, reporting, workflow automation, or operational efficiency.

• Develop, sustain, and refine dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams.

• Ensure that business data remains accurate, organized, and actionable through continuous data quality initiatives.

• Create recurring and ad hoc reports that assist in business planning and decision-making.

• Provide support for our CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications.

• Aid in maintaining integrations among core business systems to guarantee reliable data flow and operational efficiency.

• Work with internal stakeholders and external vendors to troubleshoot issues and discover opportunities for automation.

• Facilitate onboarding and offboarding by ensuring that employees have access to the necessary business systems and documentation.

• Keep internal documentation, process guides, and knowledge base resources up to date.

• Offer training and ongoing support to enable employees to effectively utilize business applications.

⛳️ Requirements

• Over 3 years of experience in supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology environment.

• Experience with CRM systems such as Salesforce; administrative experience is beneficial but not the primary focus of the role.

• Familiarity with business applications like HubSpot, NetSuite, or similar platforms.

• Exposure to system integrations or automation tools (Celigo, Zapier, Informatica, etc.) is advantageous.

• Strong analytical capabilities to identify opportunities for process enhancements.

• Comfortable collaborating across functions and translating business needs into effective solutions.

• Exceptional organizational skills with the ability to juggle multiple priorities in a dynamic environment.

• Inquisitive, proactive, and eager to learn new systems and technologies.

🏝️ Benefits

• Competitive salary

• Equity options

• Comprehensive Health/Dental/Vision Insurance

• 401K plan with company match

• Flexible vacation policy

• Stipend for phone and internet expenses

• Work-from-home stipend

• U.S. remote-first company headquartered in Colorado