Business Insights Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and develop reports and dashboards that empower stakeholders to monitor their respective business areas independently.

• Uncover the fundamental business factors influencing metric changes.

• Collaborate with stakeholders to leverage data for informed strategic decisions.

• Determine key performance indicators (KPIs) and implement continuous tracking for them.

• Generate and oversee monthly financial reports with light analytical insights across revenue, margin, and cost categories.

• Eliminate or streamline reports that no longer influence decision-making.

• Evaluate marketing effectiveness, including Customer Acquisition Cost (CAC), Lifetime Value (LTV), spending efficiency, and channel performance.

• Assess performance metrics related to merchandising, revenue, profit, margin, products, and categories.

• Investigate customer cohort behaviors, retention rates, repeat purchases, and Autoship performance.

• Analyze productivity, throughput, service-level metrics, and staffing efficiency within Care Services.

• Convert stakeholder feedback into concrete, testable hypotheses and actionable levers.

• Establish tracking mechanisms before implementing changes, close the feedback loop on results, and refine hypotheses or tracking as necessary.

• Engage directly with stakeholders ranging from individual contributors to senior leadership.

• Interpret complex technical and data-intensive findings into understandable language.

• Possess sufficient understanding of table structures and data model design to guide the re-engineering of existing tables.

• Independently write complex and efficient SQL queries.

• Utilize Claude, Claude Code, Claude Cowork, and Hex as part of the daily analytical workflow.

• Address data model or table-structure challenges proactively rather than consistently circumventing them.

⛳️ Requirements

• 3–5 years of experience in analytics, business intelligence, reporting, or a closely related analytical role.

• Proven experience working across various business functions, including marketing, product, finance, and operations.

• Strong SQL capabilities, encompassing complex analytical queries, multi-table joins, and aggregations at various levels of detail.

• A solid understanding of relational table structures and data modeling principles.

• Established experience with contemporary reporting tools like Hex, Looker, and Omni.

• Practical hands-on experience with AI tools such as Claude, ChatGPT, Copilot, or similar from day one.

• E-commerce or Direct-to-Consumer (DTC) experience is highly preferred; experience in service businesses is also valuable.

• A specific example of a report or metric that influenced a stakeholder's decision.

• Excellent written and verbal communication skills; ability to present findings to stakeholders at all levels comfortably.

• A track record indicating a genuine interest in honing analytical skills rather than pursuing a management path.

• A degree in a quantitative, business, or related field is preferred.

🏝️ Benefits

• Competitive compensation.

• Health, Dental, and Vision insurance.

• Short-term Disability and Life Insurance (100% employer-sponsored).

• Long-term Disability.

• Supplemental Life Insurance (employee-sponsored).

• 401(k) Retirement Plan.

• 100% Remote.

• Generous paid time off and 6 paid holidays.

• Employee discount.