Business Inside Sales Manager

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Oversee and direct a team of Business Inside Sales associates to achieve and surpass sales objectives, revenue goals, and customer satisfaction standards.

• Mentor associates on sales techniques, customer discovery processes, product positioning, handling objections, and closing strategies.

• Enhance performance through daily activity management, call evaluations, individual meetings, team discussions, and regular follow-ups.

• Track essential performance indicators, including incremental monthly recurring charges (MRC), closed-won revenue, additional sales, closing ratios, call activities, and overall goal fulfillment.

• Develop weekly action plans and deliver timely updates regarding team progress, performance trends, risks, and opportunities.

• Collaborate with leadership and cross-functional teams to eliminate barriers, enhance processes, and promote business growth.

• Reinforce expectations regarding Salesforce utilization, opportunity tracking, note-taking, follow-up activities, and precise reporting.

• Assist in the expansion of ancillary products, such as Tech Assist, Safe Guard, static IPs, eero, UCaaS, and other business solutions.

• Foster a positive and accountable sales culture where team members are inspired, supported, and focused on achieving success.

• Ensure the team delivers appropriate solutions to business customers based on their requirements while providing an exceptional customer experience.

• Recognize performance gaps and take prompt action through coaching, documentation, and collaboration with leadership when necessary.

• Stay informed about market trends, promotions, product updates, and competitive activities to equip the team for effective selling.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A college degree is preferred.

• Over 5 years of experience in sales leadership, call center management, or business sales is preferred.

• Proven experience in coaching and developing sales associates to meet or exceed performance targets.

• Strong grasp of sales performance metrics, pipeline management, and expectations for customer follow-up.

• Capacity to lead with urgency, accountability, professionalism, and excellent communication skills.

• Exceptional verbal and written communication skills.

• Ability to analyze performance data, identify trends, and formulate action plans to enhance outcomes.

• Familiarity with Salesforce, CRM tools, reporting dashboards, and Microsoft Office is preferred.

• Capability to work collaboratively with internal teams, including Sales, Care, Fulfillment, Operations, Marketing, and Leadership.

• Strong organizational abilities with the capacity to manage multiple priorities and meet deadlines.

• Ability to engage in difficult conversations, deliver clear feedback, and hold associates accountable.

• Must be proactive, responsive, and capable of thriving in a fast-paced sales environment.

• A positive leadership approach with the ability to motivate a team, drive change, and support organizational goals.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your start date!

• Life insurance (for self, spouse, and children)

• Paid time off for vacation, holidays, and personal/sick days

• 401(k) with a 100% company match that starts on day one of employment (up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

• Additional perks such as tuition reimbursement (up to $5,250 in the first year)

• Annual community support for various organizations across the U.S.

• Associate recognition and awards programs

• Opportunities for advancement

• A collaborative work environment

• Complimentary Cable One services for associates residing in serviceable areas

• Up to $75/month Cable/Internet stipend (for Phoenix Associates)

• Vehicle provided for daily work purposes, if residing within a reasonable distance from the office location