Business Development Officer – Retail Banking

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Achieve the monthly KPIs assigned to the role.

• Ensure that telesales efforts are focused on meeting sales objectives.

• Maintain service standards while monitoring, evaluating, and measuring performance to attain optimal productivity and efficiency from both systems and product campaigns.

• Manage relationships within the assigned portfolio through outbound channels, including Personal Loan Sales and Fulfillment.

• Generate revenue through Personal Banking Personal Loan Sales.

• Meet the KPI targets established in terms of revenue from Personal Loan Sales and Fulfillment.

• Acquire new business through cross-selling to enhance market penetration.

• Manage assigned leads via CRM within the agreed turnaround time (Drop Offs).

• Ensure compliance with business control requirements in accordance with bank policies to foster quality business growth.

• Analyze leads that are received.

• Convert leads into sales.

• Update all systems based on customer interactions.

• Process requests or offers made to customers.

• Follow up consistently with the relevant department if processes are delayed or not fulfilled as per customer requests.

• Address all customer issues promptly and escalate them to the Team Leader when necessary.

⛳️ Requirements

• Strong analytical and logical reasoning skills.

• Comprehensive market knowledge and understanding of Personal Banking.

• Robust technical skill set across a range of products.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.