Business Development and Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Identify and secure new business opportunities within the sports sector.

• Build and oversee a qualified sales pipeline to achieve new-name targets.

• Lead commercial discussions, product demonstrations, proposals, and preparation of bids/tenders.

• Cultivate relationships with senior decision-makers using a consultative sales strategy.

• Achieve or surpass monthly and quarterly new-business sales KPIs.

• Manage strategic relationships within a portfolio of existing clients.

• Promote upselling and cross-selling of additional products and services.

• Oversee renewal timelines to safeguard retention and minimize churn.

• Conduct regular business reviews and pinpoint expansion opportunities.

• Ensure customers derive maximum value from Jonas Sports products and services.

• Serve as the internal advocate for the customer and address issues with internal teams.

• Collect customer feedback for the product roadmap and support pilot programs.

• Develop customer advocates and reference clients.

• Monitor customer satisfaction and retention metrics.

• Form partnerships with governing bodies, clubs, and sports organizations.

• Represent Jonas Sports at industry trade shows and networking events.

⛳️ Requirements

• Experience in professional sports is preferred, along with an established network of industry contacts.

• Proven history of achieving sales and/or retention targets.

• Exceptional communication, negotiation, and presentation abilities.

• Willingness and capability to travel regularly to customer locations throughout the UK as needed.

• Comfortable working autonomously in a remote or hybrid setting.

• Strong technical and commercial understanding of how software delivers value to clients.

• Self-driven, goal-oriented, and resilient under pressure to meet targets.

• Strong customer service orientation and curiosity regarding client challenges.

• Consultative mindset with the ability to assess needs and clearly articulate ROI.

• Comfortable functioning across business development, account management, and internal advocacy.

• Professional integrity and persistence are essential.

🏝️ Benefits

• Fantastic working environment.

• Enriching career opportunities.

• Equal Opportunity Employer.

• Disability accommodation available during the application process.