Business Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Partner with business and IT teams to create and implement scalable contact center solutions.

• Participate in business analysis and design for contact routing, personalization, and self-service functionalities.

• Evaluate and specify business and agent desktop requirements.

• Convert enterprise and business needs into sustainable technical architecture and data lake solutions.

• Work alongside stakeholders from both business and technical teams to facilitate scalable contact center transformation projects.

⛳️ Requirements

• 4–5 years of experience in voice and data telecommunications.

• Practical experience with Amazon Connect.

• Proficient in understanding business requirements for technical solutions.

• Strong knowledge of customer communication channels including IVR, voice, chat, SMS, email, and digital support platforms.

• Experience with chatbots, voice bots, co-browse solutions, and workflow automation.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Professional development opportunities.

• Mentorship and talent investment programs.

• Internal mobility and internship opportunities.

• Commitment to social sustainability values.