Business Applications Analyst

📋 Description

• Collect, evaluate, and record business requirements from internal stakeholders.

• Convert operational needs into functional specifications for systems.

• Challenge and enhance requests by suggesting best-practice solutions that align with system capabilities.

• Ensure that requirements are clearly understood, prioritized, and well-documented.

• Configure and oversee enterprise applications such as ERP, HRMS, timesheet systems, CRM, and custom-developed internal software.

• Utilize standard features and best practices to fulfill business needs.

• Ensure that configurations are scalable, maintainable, and compliant with company standards.

• Engage in system upgrades, releases, and testing activities.

• Maintain a strong understanding of the functionalities and limitations of supported systems.

• Advise business users on the optimal use of systems and improvements in processes.

• Encourage standardization and minimize unnecessary customization whenever possible.

• Contribute to system documentation, user manuals, and process flow diagrams.

• Identify discrepancies between business requirements and system capabilities.

• Document functional specifications for system enhancements or custom developments.

• Collaborate with development teams by providing clear, complete, and testable requirements.

• Take part in user acceptance testing (UAT) and validation of delivered solutions.

• Act as a trusted partner for internal users.

• Explain functional solutions in layman's terms.

• Assist in issue resolution, root cause analysis, and continuous improvement initiatives.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Business, Computer Science, or a related discipline.

• Over 3 years of experience working with enterprise administrative systems (ERP, HRMS, CRM, etc.).

• Experience in CRO or a related industry is a plus.

• Strong background in gathering business requirements and conducting functional analysis.

• Practical experience in configuring enterprise software solutions.

• Ability to comprehend and document business processes effectively.

• Excellent communication and stakeholder management abilities.

• Familiarity with Infor FSM, Salesforce, and Bob is advantageous.

🏝️ Benefits

• Flexible work schedule.

• Comprehensive company benefits package.

• Continuous learning and development opportunities.