Business and Financial Performance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee financial performance management for the Contact Center, focusing on monitoring and enhancing revenue, expenses, and margin outcomes in alignment with the planned objectives.

• Take ownership of forecasting, planning assistance, and performance analysis during the period, converting operational drivers into actionable insights and suggested strategies.

• Track business performance against financial goals, proactively identifying risks and opportunities while driving corrective measures in collaboration with leadership.

• Create and sustain cost-to-serve models and financial frameworks that guide pricing, operational decisions, and long-term strategic planning.

• Examine financial and operational trends to deliver clear, data-driven recommendations that enhance profitability and operational efficiency.

• Collaborate cross-functionally with Operations, Finance, Pricing, and Sales to ensure alignment between financial targets and operational execution alongside client commitments.

• Provide financial evaluation and decision-support for business cases, investments, and new initiatives, addressing revenue forecasts, cost impacts, and return analyses.

• Promote continuous improvement in financial reporting, forecasting, and performance management processes to improve visibility, accuracy, and the speed of decision-making.

• Act as a primary financial advisor to Contact Center leadership, influencing decisions through insights and business acumen.

• Carry out any other duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field is required.

• An advanced degree (MBA or equivalent) is preferred.

• Over 6 years of experience in financial planning, forecasting, financial analysis, or business performance management.

• Experience in supporting or driving financial performance within a complex, service-oriented, or contact center environment is preferred.

• Proven experience in cost modeling, pricing analysis, or profitability optimization.

• Experience collaborating cross-functionally with Finance, Operations, and business leadership to influence decision-making.

• Proficient in working with large datasets, financial systems, and business intelligence tools.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program