Business Analyst, Veeva RIM – Managed Services Consultant

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Configuring, administering, and providing support for Veeva Vault RIM environments across the Registrations, Submissions, Publishing, and Archive modules for client projects.

• Offering implementation, migration, and ongoing managed services support that ensures client RIM environments remain compliant, dependable, and subject to continuous enhancement.

• Converting evolving regulatory and eCTD requirements into system configuration modifications in collaboration with the Regulatory Intelligence Practice Lead.

• Serving as the technical point of contact for issues reported by clients, configuration requests, and activities related to release management.

• Setting up and maintaining Vault objects, including document types, fields, page layouts, picklists, and object hierarchies within Vault RIM.

• Designing and configuring lifecycle and workflow states, entry/exit actions, user actions, and role-based state transitions.

• Constructing and managing security profiles, permission sets, and role-based access matrices within the Vault Admin console.

• Assisting with data migration and bulk record management using Vault Loader, encompassing data mapping, transformation, and load validation.

• Configuring and maintaining Vault-to-Vault and third-party integrations via Vault REST/SOAP APIs and SFTP-based data exchanges (e.g., Safety, Quality, ERP systems).

• Setting up RIM Registrations, including application/product hierarchies, registration and license record structures, and health authority correspondence tracking.

• Configuring RIM Submissions, focusing on Submission Content Plans, eCTD lifecycle metadata, sequence structures, and document-to-section mapping.

• Configuring RIM Publishing, including rendition profiles, binder/output templates, and publishing configurations to support eCTD and NeeS output.

• Managing sandbox refreshes, regression testing, and reviewing release notes for Veeva's biannual release cycles.

• Coordinating user acceptance testing (UAT) and the transition of configuration changes from sandbox to production.

• Triage, troubleshoot, and resolve Tier 2/3 support tickets for client-managed RIM environments.

• Conducting periodic system health checks and proactively identifying configuration or performance risks.

• Documenting configuration specifications, business requirements, and SOPs for both client-facing and internal purposes.

• Supporting end-user training and enablement on Vault RIM functionalities.

⛳️ Requirements

• Bachelor's degree in Life Sciences, Information Systems, Computer Science, or a related field.

• 3-5+ years of direct experience with Veeva Vault RIM configuration and/or administration, encompassing implementation and/or managed services engagements.

• Veeva Vault RIM certification (e.g., Vault Administrator, RIM Configuration, or Vault Platform Administrator) is highly preferred.

• Proven experience supporting at least one complete RIM implementation, migration, or major upgrade lifecycle.

• Familiarity with Vault release management and processes for promoting changes from sandbox to production.

• Previous experience in consulting, systems integration, or managed services supporting life sciences clients is preferred.

🏝️ Benefits

• Health insurance

• Professional development opportunities