Business Analyst – SaaS

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Strategize and manage enterprise-level support and service operations for assigned clients.

• Serve as the primary contact to facilitate the resolution of service incidents.

• Create ad hoc reports and routine datasets for end-users using system tools.

• Design and maintain reporting forms, information dashboards, data generators, and various resources.

• Identify and document operational goals by analyzing business functions.

• Compile technical reports through the collection, analysis, and summarization of information.

⛳️ Requirements

• Bachelor's Degree in a relevant discipline OR 3 years of experience in a Business Analyst role.

• Must have legal authorization to work in the U.S. indefinitely.

• Expertise in SaaS: Extensive technical knowledge of enterprise SaaS solutions.

• Systems Optimization: Proven track record of evaluating and improving current practices.

• Analytical Reporting: Strong skills in technical reporting.

• Business Intelligence: Professional background in developing integrated business analyses.

• Relationship Management: Outstanding communication skills with an emphasis on managing client relationships.

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!