Business Analyst / Project Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Collect and document business and functional requirements by conducting stakeholder interviews, facilitating workshops, and performing process walkthroughs.

• Create maps of current and future-state processes for order-to-cash and warehouse operations.

• Develop user stories, functional specifications, process flows, and test scenarios.

• Plan, monitor, and report on project scope, timelines, risks, issues, and dependencies.

• Lead meetings, status updates, and steering discussions with clients and project teams.

• Assist in UAT planning, execution coordination, and defect resolution.

• Aid in change management and activities aimed at preparing end-users.

• Collaborate with ERP functional consultants, developers, and client IT teams.

• Provide requirements and process maps for approval from business stakeholders.

• Manage projects with a clear overview of scope, risks, and deadlines.

• Coordinate UAT and ensure timely triage of defects.

⛳️ Requirements

• Demonstrated experience as a Business Analyst or Project Manager in enterprise-level projects.

• Excellent skills in requirements gathering, documentation, and stakeholder management.

• Familiarity with supply chain operations, including order management, inventory, and warehousing.

• Experience with SAP order-to-cash (OTC) and/or warehouse management (WM), or equivalent ERP experience in order-to-cash and warehouse functions.

• Strong proficiency in written and spoken English.

• Ability to work within a US Eastern or Central Time overlap schedule.

• Proficient in Microsoft Office and Excel.

• Skilled in using project tracking tools such as Jira, Azure DevOps, or MS Project.

• Located in Latin America (Costa Rica preferred, but not mandatory).

• SAP certification (SD, MM, EWM, or similar), PMP, CBAP, or CSM is preferred.

• Preferred experience with SAP S/4HANA implementations.

• Prior experience in nearshore or remote delivery for US clients is preferred.

• Previous experience in change management or training coordination is advantageous.

🏝️ Benefits

• Flexible remote work arrangement.

• Contract position.

• US Eastern or Central Time overlap schedule.

• Opportunity to engage in enterprise supply chain projects with a reputable US-based organization.