Business Analyst, Pension & Benefits Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect and assess client requirements for the deployment of our integrated solution.

• Document operational and business needs within the framework of implementation and workflow automation.

• Analyze and align business processes with the data utilized across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony).

• Configure our software to meet the specific needs and requirements of the client.

• Collaborate with solution architects, functional leads, and the development team to design and evaluate new solutions.

• Establish testing scope and criteria, and closely cooperate with the quality assurance team during implementation.

• Create presentation decks and perform solution demonstrations for clients.

• Assist in the development or redesign of reports and communications that facilitate processes and procedures.

• Maintain ongoing communication with stakeholders regarding implemented changes.

⛳️ Requirements

• A degree in administration, computer science, actuarial mathematics, business analysis, or a relevant field (or equivalent professional experience).

• Over 4 years of experience in business analysis, pension plan management, workflow management system implementation, administrative process automation, or related areas.

• Consulting or implementation experience with direct client engagement.

• Proven experience in presenting to executive stakeholders and clients.

• Proficient in current computer technologies, including Excel and the Microsoft Office suite.

• Strong analytical skills with the capability to synthesize complex information, comprehend, systematize, and articulate technical concepts clearly.

• Excellent written and verbal communication skills in English — fluency in written English for creating clear documentation and presentation materials, and verbal English for effectively presenting to clients and explaining complex technical concepts to non-technical stakeholders.

• Comfortable engaging with clients and appearing on camera — confident in directly interacting with clients and conducting solution demonstrations.

• Strong interpersonal skills with the ability to cultivate relationships with cross-functional teams and clients.

• Willingness to travel as necessary across Canada and the U.S.

• Experience with pension administration or employee benefits software systems.

🏝️ Benefits

• Primarily remote work with quarterly travel for client meetings and demonstrations.

• Engagement in enterprise-level projects with significant exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance).

• A blend of internal and external client interactions within a dynamic, collaborative team that fosters innovation in our industry.

• Opportunities for career progression and professional development as you enhance your expertise.

• Develop executive presence through client-facing presentations and demonstrations.

• Comprehensive customizable benefits package tailored to your unique needs and lifestyle.

• Paid vacation days and well-being days, plus a well-being expense account to support a better work/life balance.

• Various investment options, including an employee share purchase plan, group RRSP & TFSA, and a defined contribution pension plan.

• Generous mental health support account to cover the costs of therapy or counseling sessions.