Business Analyst – Client Relations

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Act as the primary point of contact for client-specific reporting and data inquiries.

• Engage with stakeholders to collect and record business requirements.

• Develop business requirements documentation (BRDs) for new or modified custom reporting requests.

• Collaborate with Business Analysts, Data Strategy, and Reporting teams to acquire cost estimates.

• Provide the Client Relations Account Executive with cost estimates, hours, and anticipated completion dates.

• Monitor, report on, and oversee new reporting requests until completion.

• Coordinate user acceptance testing (UAT) with essential stakeholders, where applicable.

• Perform post-production validation (PPV).

• Train the internal Client Relations team on enhanced reporting and offer support as required.

⛳️ Requirements

• Preferred experience in mortgage servicing.

• Exceptional organizational skills with the capability to manage multiple projects concurrently.

• Strong analytical abilities.

• Outstanding written and verbal communication skills.

• Proficient in presenting both technical and non-technical information.

• Familiarity with Smartsheet (Client Change Order).

• Background in TechManagement/DevOps.

• Experience handling internal mailboxes.

• Knowledge of MSP/Valon.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• PTO/paid sick leave.

• Employee stock purchase plan.

• Inclusive, people-first workplace culture.

• Equal opportunity employment.