Business Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure that the strategic vision and intended business outcomes of the program consistently align with the deliverables.

• Facilitate group workshops to pinpoint strategic drivers and formulate necessary use cases, functional requirements, and technical specifications.

• Document future state business processes and support the creation of policies and procedures.

• Guide stakeholders in achieving alignment to define future state vision and value propositions.

• Provide specialized knowledge in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, covering the app ecosystem, headless/composable setups, multi-store architecture, and custom storefront flows.

• Maintain the quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to manage engagement scope, uphold high delivery standards, and ensure successful project delivery.

• Offer expertise on the functional application of commerce platforms and tools.

• Collaborate with the project manager to ensure that business objectives align with the project plan.

• Consult with client stakeholders on modern Shopify-native commerce architectures, including product catalog modeling within Shopify metafields and headless structures, inventory synchronization, subscription & bundled products, multi-market configurations, B2B user roles, app integrations (ERP, PIM, OMS), conversion optimization, as well as optional BigCommerce-specific features.

• Serve as a liaison between the client, technical, and creative teams, facilitating internal, technical, and client design reviews, while ensuring that the delivered application adheres to the creative design.

• Utilize Shopify Analytics, GA4, and third-party data tools to identify growth opportunities (AOV, upsell funnel efficiency, checkout conversion across markets). If relevant, analyze BigCommerce analytics as a secondary data source.

⛳️ Requirements

• A minimum of 5 years of experience in a client-facing Business Analyst or Business Consultant role, ideally within a Professional Services or IT Consulting setting.

• Familiarity with Shopify (Plus/B2B) or comparable commerce platforms. Knowledge or certification in BigCommerce is a significant advantage.

• Strong problem-solving, planning, and organizational skills.

• Experience with full life-cycle projects from initial scoping to delivery.

• Proficiency in processes such as defining and documenting test strategies, as well as unit and integration testing.

• Exceptional presentation, communication, and interpersonal skills, with the ability to engage and manage relationships with senior-level clients.

• Comfortable with agile, iterative software development methodologies.

• A keen interest in digital commerce technology and a desire to learn about new technologies, best practices, and third-party tools.

• Ability to work both independently and collaboratively as required in a cross-functional, geographically dispersed environment.

🏝️ Benefits

• Unlimited Vacation/PTO.

• Comprehensive Health Benefits and a 401k Fixed Percentage Plan (USA only) or RRSP (Canada).

• Fully remote and distributed teams.

• Paid Parental Leave.

• Continuous training and educational opportunities.

• 0% Bureaucracy Culture - Emphasis is on responsibilities, not titles.