Business Analyst

📋 Description

• This position collaborates closely with a variety of business stakeholders and cross-functional teams, including Sales, Customer Service, Finance, IT, and the Warehouse, to enhance daily operations, pinpoint areas for improvement, and facilitate changes that generate business value.

• Collects business requirements, performs needs assessments, and crafts functional specifications to guarantee that the developed information technology solutions align with business objectives.

• Acts as a bridge between development teams and internal/external customers or end users.

• Adheres to a defined requirements gathering process to ascertain needs.

• Communicates requirements to development teams via specifications, statements of work, project plans, or other documentation formats.

• Collaborates with developers, quality assurance teams, and users to test processes, ensuring functionality and user acceptance.

• May create user documentation or training materials, including Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and other business analysis documentation.

• Converts business needs into functional specifications for system enhancements or workflow modifications.

• Documents current-state and future-state process maps, data flows, and system interactions.

• Develops and sustains documentation for business processes, system configurations, and training resources.

• Troubleshoots user issues and escalates them to senior analysts or development teams when necessary.

• Aids in project planning, execution, and closure of organizational initiatives.

• Works collaboratively with cross-functional teams to ensure alignment and effective implementation of processes.

• Conducts data analysis to uncover trends, patterns, and areas for performance enhancement.

• Ensures adherence to relevant regulations and industry standards for processes, particularly within the healthcare sector.

• Provides hands-on support for business systems, focusing on order processing and customer fulfillment.

• Assists with configuration updates and associated operational tasks.

• Analyzes existing workflows and recommends improvements to enhance accuracy, speed, and customer experience.

• Supports business teams throughout system testing and validation stages.

• Aids in the creation and maintenance of operational reports and dashboards.

• Analyzes transactional data to identify trends or gaps affecting Order to Cash (O2C) performance.

• Participates in system enhancements, including requirement validation, User Acceptance Testing (UAT) support, and go-live monitoring.

• Collaborates with third-party vendors and internal developers to facilitate integrations with other systems.

• Produces user guides, process documentation, and training materials.

• Assists in training end users on new functionalities or system updates.

⛳️ Requirements

• A minimum of 3 years of experience as a business analyst, preferably within the healthcare or related industry.

• At least 3 years of experience in Order to Cash (OTC) processes and applications within healthcare.

• A Bachelor’s degree in Business, Information Systems, Management Information Systems (MIS), or a related field.

• Experience with Agile project management methodologies.

• Familiarity with ServiceNow Agile, Jira, and Excel.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous learning.

• Flexible work hours and remote work options.