Business Analyst

📋 Description

• Oversee the creation of documentation and Standard Operating Procedures (SOPs).

• Formulate the product roadmap.

• Aid in identifying Okta features, whether in early access or available, that can enhance GSA’s platform and customer experience.

• Organize and document user test cases for new features and forthcoming functionalities for the GSA Auth platform, in addition to participating in testing activities.

• Collaborate with the customer to gather and document requirements.

• Partner with the customer to plan enterprise-wide communications regarding upcoming changes to the GSA Auth platform.

• Lead and take part in daily stand-up meetings.

• Track and report on key metrics.

• Facilitate communication between the development team and stakeholders.

• Ensure the team's progress is transparent and visible to all relevant parties.

• Demonstrate the ability to adapt to changing project requirements and maintain a flexible mindset to ensure timely delivery in alignment with Agile principles.

• Escalate issues to vendors and third-party entities as necessary and as directed by the Government.

• Cultivate and sustain effective working relationships with associates and client personnel at all levels.

• Prepare and deliver written and oral reports.

⛳️ Requirements

• Public Trust Clearance or the capability to obtain one.

• ITILv4 Foundation Certification to be acquired within 120 days from the start date.

• Certified Scrum Master or an equivalent certification.

• Prior experience providing technical and management leadership on significant tasks or technology assignments.

• Previous involvement in a large Operations or Infrastructure Government program.

• Set goals and plans that align with project objectives.

• Interactions include client negotiations and interface with senior management.

• Decision-making and domain knowledge may significantly impact overall project implementation.

• Proven capability to work independently in a fully or partially remote environment with minimal supervision and the potential to supervise or lead others.

• Ability to communicate effectively in both oral and written forms, demonstrating proficiency in engaging with all levels of staff and clients.

• Adhere to standard working hours as per the DIGIT contract and remain available for meetings and collaborative efforts during working hours.

• Proven ability to apply comprehensive knowledge across key tasks and high-impact assignments, utilizing practical experience and training to determine task execution.

🏝️ Benefits

• **SES offers a competitive salary along with the following benefits:**

• - Medical

• - Dental

• - Vision

• - AD&D

• - STD

• - LTD

• - Company-paid Life Insurance

• - 401k with employer contribution

• - Paid Time Off

• - Pet Insurance