Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily administrative functions of the Operations department.

• Ensure accurate, organized, and up-to-date records, files, documentation, customer information, order details, and case data.

• Oversee customer, order, and case data management in Salesforce.

• Draft correspondence, prepare meeting agendas, take notes, and follow up on action items.

• Coordinate schedules and handle cross-team requests.

• Process and monitor Bills of Materials (BOMs) and Return Merchandise Authorizations (RMAs).

• Assist with order and vendor management.

• Keep trackers, shared documents, and standard operating procedure materials organized in Google Drive and Google Sheets.

• Create, execute, and distribute BOM and RMA reports utilizing Crystal Reports and Microsoft Access databases.

• Organize and evaluate data in Google Sheets to inform operational decisions and management reporting.

• Summarize findings to enhance leadership's visibility into departmental activities and status.

• Monitor tasks, tickets, and documentation using Salesforce, JIRA, and Google Sheets.

• Document administrative workflows and suggest improvements for operational efficiency.

• Assist the Project Delivery Manager with project coordination, scheduling, and administrative follow-up.

• Provide timely support to both internal teams and external customers.

• Facilitate communication and requests among Operations, Sales, and Support teams.

• Acquire working knowledge of Mutualink's products and business operations.

• Travel occasionally as required.

⛳️ Requirements

• Minimum of 2 years of experience in an administrative, operations support, or business analyst capacity.

• Practical experience with Salesforce.

• Familiarity with JIRA or a similar project/issue-tracking system.

• Background in Microsoft Access databases and Crystal Reports.

• Proficient in Google Drive and Google Sheets.

• Outstanding written and verbal communication skills.

• Strong attention to detail.

• Excellent customer service orientation.

• Proactive self-starter who can work independently and manage multiple priorities.

• Willingness to travel occasionally.

• Salesforce certification is a plus.

• A two-year (associate) college degree or higher is preferred.

• Understanding of Bills of Materials (BOMs) and Return Merchandise Authorizations (RMAs) is advantageous.

• Experience in military or public safety sectors is preferred.

• Basic knowledge of RF, network, or system concepts or the ability to read schematics is beneficial but not mandatory.

🏝️ Benefits

• Health insurance.

• Vision insurance.

• Dental insurance.

• Group life insurance.

• 401K plan.

• Paid time off (PTO).

• Holiday pay.

• Opportunities for career advancement.

• Professional development opportunities.

• Chance to contribute to public safety and emergency communication initiatives.