Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess operational needs, system capabilities, and business processes that support the CDR and OCRS applications.

• Partner with USCIS stakeholders to discover, document, and convert business requirements into actionable technical specifications.

• Assist in the design, implementation, testing, and maintenance of functionalities in CDR/OCRS and authorized system enhancements.

• Examine reporting workflows, data structures, and information necessities to enhance efficiency and reliability.

• Review business processes and propose improvements for reporting, data management, and application functionalities.

• Organize and conduct functional testing, user acceptance testing, and validation of system enhancements.

• Inspect system data and reporting outputs for discrepancies, anomalies, and potential quality concerns.

• Collaborate with USCIS program staff, technical teams, and external vendors to aid in requirements development and problem resolution.

• Create and sustain functional requirements, system documentation, user procedures, and records of approved changes.

• Monitor requirements, modifications, and implementation activities utilizing Jira, Confluence, and SharePoint.

• Offer continuous analytical and operational support for the CDR and OCRS environments.

⛳️ Requirements

• An Associate's degree or higher is required.

• A minimum of 5 years of experience in the Information Technology sector.

• Capability to analyze business processes, system requirements, and information technology workflows.

• Proficiency in supporting system design, implementation, testing, documentation, and maintenance activities.

• Strong analytical, organizational, and problem-solving abilities.

• Effectively communicate technical and functional information to a diverse set of stakeholders.

• Experience as a Business Analyst, Systems Analyst, or Technical Business Analyst in support of enterprise IT systems.

• Background in developing business requirements, functional specifications, process documentation, or user stories.

• Familiarity with SQL databases, data repositories, and reporting platforms.

• Experience with AWS, Amazon Connect, Amazon QuickSight, or similar cloud-based systems.

• Proficient in evaluating operational data and identifying opportunities for workflow automation.

• Knowledge of Jira, Confluence, SharePoint, and Agile development methodologies.

• Experience in supporting user acceptance testing and application enhancement projects.

• Previous experience assisting DHS, USCIS, or other federal government agencies.

• Selected applicants will undergo a security investigation and must fulfill eligibility requirements for access to relevant government information and systems.

• Must achieve a satisfactory USCIS Enter-on-Duty (EOD) determination before commencing work.

• Ability to obtain and maintain the required government suitability determination.

🏝️ Benefits

• Mentorship and a collaborative work atmosphere.

• Career advancement opportunities and contributions to strategic objectives.

• Exposure to AWS-hosted enterprise data systems, SQL-based reporting repositories, Amazon Connect, Amazon QuickSight, and integrated reporting environments.

• Professional development through collaboration with government program managers, technical developers, reporting specialists, and enterprise system stakeholders.