Business Analyst

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist Product Managers by analyzing product performance, customer behavior, and operational metrics.

• Extract and validate data from internal systems to inform product decisions and daily operations.

• Assess product modifications, pricing adjustments, and new projects through structured analysis and reporting.

• Monitor and track product metrics such as revenue, adoption, churn, and usage rates.

• Create, maintain, and distribute regular product performance reports and KPI dashboards.

• Address ad hoc data requests with precise and timely analysis.

• Ensure data integrity and accuracy across all reports and systems.

• Recognize trends, anomalies, and data discrepancies, escalating findings when necessary.

• Collect, document, and sustain business and functional requirements for product initiatives and system enhancements.

• Convert business requests into organized requirements for the Engineering, IT, and Operations teams.

• Develop and maintain process flows, use cases, and business rules.

• Facilitate product initiatives throughout launches, updates, and operational modifications.

• Monitor deliverables, timelines, and dependencies to ensure projects remain on track.

• Support testing, validation, rollout activities, and post-launch performance evaluations.

• Collaborate with Product Management, Marketing, Sales, Finance, Operations, and Engineering teams.

• Follow up on outstanding items and keep track of action items across teams.

• Assist with pricing modifications, promotions, and analysis of product packaging.

• Provide support to Finance and Marketing in gathering offer and promotion data and tracking performance.

• Maintain pricing documentation and collect competitive pricing and promotional data.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, or a related field.

• 1–3 years of experience in business analysis, reporting, data analysis, or operational support roles.

• Exceptional attention to detail and accuracy in data analysis, reporting, and documentation.

• Ability to collect, interpret, and analyze data to inform business decisions and enhance products.

• Capacity to manage multiple requests, prioritize tasks, meet deadlines, and ensure deliverables are completed.

• Proven skill in translating business needs into clear, structured requirements and documentation.

• Ability to collaborate effectively across teams and maintain focus on cross-functional dependencies.

• Competence in clearly presenting data, findings, and requirements in a concise manner.

• Strong problem-solving skills using data and structured analysis.

• Experience with data analysis tools such as SQL, Excel, Power BI, or similar applications.

• High proficiency in Microsoft Office and remote collaboration tools.

• Experience working with large datasets, generating reports, and ensuring data accuracy.

• Preferred experience or familiarity with telecommunications, subscription-based services, or technology products.

• Familiarity with billing systems, CRM tools, or product-related systems is a plus.

🏝️ Benefits

• Medical, Dental and Vision coverage.

• Paid Time Off & Holidays.

• 401K with Matching.

• Life Insurance.

• Flexible Spending Account (FSA) & Health Savings Account (HSA).

• Short Term and Long Term Disability coverage.

• Legal Plan Support & Employee Assistance Program (EAP).