Business Analyst

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Collaborate with public safety organizations to identify operational requirements, design effective solutions, and configure software that supports essential operations.

• Work alongside clients to set up systems and achieve desired business results.

• Gather customer insights and targeted outcomes to generate business process documentation, such as user stories, workflows, and functional specifications.

• Identify intricate business needs and provide structure and clarity.

• Partner with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to conceptualize and implement solutions.

• Evaluate the impact and feasibility of solutions, consider alternatives, and deliver solutions focused on agency outcomes.

• Create, oversee, and document functional/user acceptance tests and training sessions.

• Convert complex business requirements into high-quality technical configurations.

• Implement Axon best practices in software configurations, resolve technical issues, and ensure the continuity of the environment's structure.

⛳️ Requirements

• Must be a registered attendee of AfroTech 2026; attendance at AfroTech 2026 is required to apply via this posting.

• Bachelor's degree in Business, Operations, Computer Science, or Engineering, or a related field.

• 2-3+ years of relevant SaaS implementation experience.

• Experience in or with Law Enforcement.

• Proven track record in managing process improvements or facilitating change management within teams.

• Demonstrated ability to think outcome-driven and make difficult trade-off decisions.

• Self-motivated individual who excels in problem-solving and is comfortable in ambiguous situations.

• Eagerness to collaborate and drive company-wide initiatives across various departments.

• Experience in technical delivery and/or knowledge of coding languages.

• Must successfully complete a Criminal Justice Information Services (CJIS) background check and handle confidential and highly sensitive information securely.

• Willingness to travel up to 60%.

🏝️ Benefits

• Competitive salary along with a 401k plan that includes employer matching.

• Discretionary paid time off.

• Paid parental leave for all employees.

• Comprehensive Medical, Dental, and Vision plans.

• Access to Fitness Programs.

• Support for Emotional & Mental Wellness.

• Opportunities for Learning & Development programs.