Business AI Operations Lead

This is a fully remote position, open to applicants in New York.

📋 Description

• Spearhead the discovery of AI workflows across Product, Engineering, and various R&D functions.

• Collaborate with stakeholders to grasp business requirements, operational hurdles, and current processes.

• Pinpoint opportunities where AI and automation can minimize manual tasks, enhance execution, or boost productivity.

• Record and update identified R&D opportunities in the shared company AI workflow inventory for prioritization.

• Convert selected opportunities into distinct requirements, success metrics, and implementation strategies.

• Design and develop prioritized AI workflows across R&D and other business areas.

• Transform business requirements into actionable solutions utilizing approved AI platforms and shared capabilities.

• Deliver assigned solutions punctually and proactively communicate risks or delays.

• Test solutions with business users, integrate feedback, and facilitate successful adoption.

• Act as the AI build owner for designated workflows.

• Take full ownership of solution design, development, testing, launch, maintenance, and continuous optimization.

• Monitor the performance of solutions and identify opportunities for ongoing enhancement.

⛳️ Requirements

• Over 5 years of experience in Business Operations, Marketing Operations, process enhancement, automation, or a related field.

• Practical experience in designing, implementing, and sustaining operational workflows.

• Proficiency using Claude or similar tools to create AI-enabled business workflows.

• Familiarity with APIs, low-code or no-code platforms, workflow automation, or prompt engineering.

• Experience in leveraging AI or automation to enhance business processes and productivity.

• Strong capability to convert business needs into practical, usable solutions.

• Experience with business systems, workflow automation, and modern technology platforms.

• Familiarity with HubSpot, Salesforce, or equivalent business platforms.

• Proven ability to drive adoption and organizational change without direct authority.

• Excellent analytical, project management, communication, and stakeholder management skills.

• Ability to juggle multiple priorities across various business functions.

• Strong attention to detail and a commitment to reliable, maintainable execution.

🏝️ Benefits

• Competitive salary + Equity

• Exceptional Medical and Dental benefits, including 100% employer-paid options

• Company-funded Life and Disability insurance

• Optional vision and supplemental insurance options, along with various Flexible Spending Accounts (FSA)

• Open Paid Time Off policy + 12 weeks of paid leave for new parents

• Matching 401(k) plan (5% up to $5,000 annually)

• $1,000 annual stipend for professional development

• Monthly stipend for home working/digital lifestyle, a new MacBook, and a one-time accessory reimbursement

• Access to company-sponsored professional coaching services

• Opportunities for visits to HQ in Durham, North Carolina for remote employees