Brokerage Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Managing and overseeing the daily brokerage operations for OnePay Invest and Crypto, ensuring precise, timely, and compliant execution throughout the entire trade and asset lifecycle.

• Supervising brokerage operations as a designated principal (Series 24), guaranteeing compliance with SEC/FINRA regulations, WSPs, and internal controls.

• Acting as the primary escalation point in the US, leading the resolution of trade discrepancies, incidents, and real-time operational challenges.

• Collaborating closely with the India-based Brokerage Operations Lead to ensure continuous operational coverage, joint oversight of daily functions, and consistency across different regions.

• Overseeing and managing essential brokerage functions such as trade corrections, settlements, reconciliations, money movement, and transfers (ACATS).

• Managing corporate actions and asset servicing, ensuring accuracy and timeliness for dividends, splits, and other trade-related events.

• Monitoring operational health and performance, including exception queues, customer support volumes, and proactively mitigating risks.

• Serving as the main point of contact with our clearing broker-dealer and crypto partners, ensuring seamless execution, issue resolution, and ongoing improvement.

• Developing error management frameworks and collaborating with Product and Engineering teams on workflow automation; optimizing processes using AI tools such as Claude, Gemini, and more with unlimited tokens.

⛳️ Requirements

• Over 7 years of experience in brokerage or trading operations (fintech or broker-dealer preferred).

• Active FINRA licenses: Series 7, 63, and 24 (mandatory).

• Proven experience as a supervisory principal with direct accountability for brokerage operations.

• Experience in a follow-the-sun or global operations model, with shared responsibilities across regions.

• Experience in process building and automation using AI tools.

• Extensive knowledge of:

• • Trade lifecycle (execution → settlement → reconciliation)
• • Corporate actions, transfers (ACATS), and money movement
• • SEC / FINRA regulations and operational risk controls

• Demonstrated ability to manage daily operations in a high-volume, real-time environment.

• Experience handling incidents, escalations, and issues affecting customers.

• Strong systems thinker with a history of creating scalable processes and tools.

• Capability to function as a hands-on leader and operator.

• Excellent collaboration skills across Product, Engineering, Compliance, and CX teams.

• Comfort operating in fast-paced, ambiguous environments with a proactive approach and sense of ownership.

🏝️ Benefits

• Competitive base salary, stock options, and health benefits from Day 1.

• 401(k) plan with company matching.

• Remote-friendly (US), flexible time off (FTO), and opportunities for advancement.

• A high-growth, mission-driven, inclusive culture where your contributions have a significant impact.